Madison Pullen
Dufur,OR
Summary
Personable Referral Coordinator with experience connecting patients with suitable service providers. Proven strengths in quickly and accurately capturing all relevant information. Interested in developing management potential in a Medical setting.
Reliable employee seeking professional position. Offering excellent communication and good judgment. Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surgery and Referral Coordinator
Mid-Columbia Medical Center
The Dalles, OR
08.2020 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Went over surgery instructions with patient to their understanding
Administrative Support Assistant
Mid-Columbia Medical Center
The Dalles, OR
08.2020 - Current
- Provided best-in-class support to team of closely monitoring activity to best meet needs.
- Maintained office calendar for all events, informing employees of changes or pertinent information quickly.
- Analyzed data and presented it to for enhanced processes and better understanding of day-to-day proceedings.
- Acted as main point-of-contact for employees, supporting administrative needs and tasks efficiently.
- Scheduling patients in a timely manner to best meet their medical needs/ MD satisfaction
Receptionist
Great Clips Salon
The Dalles, OR
02.2019 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked in customers
- Checked out customers
Receptionist Assistant
The Springs At Millcreek
The Dalles, OR
03.2020 - 08.2020
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Greeted residents throughout the day
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Beauty Advisor
Sally Beauty Supply
The Dalles, OR
02.2017 - 07.2018
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Recommended specific hair and beauty products to meet individual customer needs.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Monitored current trends to understand fashions and better serve customer needs.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Memory Unit Caregiver
Flagstone Senior Living
The Dalles, OR
04.2016 - 06.2017
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 30-bed facility.
- Supported residents with daily living tasks (bathing, dressing, toileting, laundry, and room cleaning)
Education
No Degree - Cosmetology Education
Walla Walla Community College
Walla Walla, WACosmetology - Hair Design
Gorge Academy of Cosmetology
The Dalles, OR07.2018
High School Diploma -
Dufur High School
Dufur, OR06.2016
Skills
- Progress Recording
- Accounts Payable and Accounts Receivable
- Quality Patient Care
- Project Requirements
- Call Transfers
- Client Satisfaction
- Office Supplies and Inventory
- Patient Referral
- Referral Verification
- Reminder Calls
- Specialist Referrals
- Multi-Line Phone Proficiency
- Operational Requirements
- Administrative Duties
- Specialty Care
- HIPAA Regulations
- Referral Tracking
- Patient Care Activities
- EPIC EMR
- Workflow Processes
- Information Updates
- Reading Comprehension
- Special Projects
- Direct Patient Care
- Online Systems
- Demographics Information
- OSHA Regulations
- Staff Meetings
- Clinical Messaging
- Supply Restocking
- Creative Thinking
Certification
BLS certified
Timeline
Surgery and Referral Coordinator
Mid-Columbia Medical Center
08.2020 - Current
Administrative Support Assistant
Mid-Columbia Medical Center
08.2020 - Current
Receptionist Assistant
The Springs At Millcreek
03.2020 - 08.2020
Receptionist
Great Clips Salon
02.2019 - 09.2020
Beauty Advisor
Sally Beauty Supply
02.2017 - 07.2018
Memory Unit Caregiver
Flagstone Senior Living
04.2016 - 06.2017
No Degree - Cosmetology Education
Walla Walla Community College
Cosmetology - Hair Design
Gorge Academy of Cosmetology
High School Diploma -
Dufur High School
Similar Profiles
Gail HortonGail Horton
Central Scheduler / Referral Coordinator at Mid Columbia Medical CenterCentral Scheduler / Referral Coordinator at Mid Columbia Medical Center
Brittni WymanBrittni Wyman
Certified Medical Assistant at Mid-Columbia Medical CenterCertified Medical Assistant at Mid-Columbia Medical Center
Michelle BurnettMichelle Burnett
Certified Surgical First Assist Coordinator, Lead at Mid Columbia Medical CenterCertified Surgical First Assist Coordinator, Lead at Mid Columbia Medical Center
Yekaterina "Kat" KosovanYekaterina "Kat" Kosovan
Radiologic Technologist at Mid-Columbia Medical CenterRadiologic Technologist at Mid-Columbia Medical Center
Zaira ValencianoZaira Valenciano
Dental Assistant II at Heritage Family DenstistryDental Assistant II at Heritage Family Denstistry