Madison Qualls
Edison
Summary
Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Excellent time management skills combined with superior knowledge of the customer service industry. Dedicated, hardworking, and ready to be a part of a supportive, motivated team.
Overview
7
7
years of professional experience
Work History
Office Administrator
Hair Club For Men And Women
06.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Lead Teacher/Administrator
Lightbridge Academy
08.2022 - 05.2023
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained parent communications, and tracked records through delivery.
Customer Service Representative
One Call Concepts Locating Services
01.2021 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Fullfillment Center Associate
Target
10.2020 - 01.2021
- Responsible for processing orders in and out of store
- Primarily execute order requests including location, packing, and shipping of merchandise while maintaining overall exceptional customer experience
- Ensure Fulfillment Area standards are maintained in organized and clean manner.
Lead Teacher
The Learning Experience
09.2018 - 07.2019
- Facilitated innovative learning experiences and hands-on learning
- Worked one-on-one with students to address their specific needs
- Promoted critical thinking skills by implementing strengthening exercises where appropriate
- Planned group work to encourage team-building skills
- Brought forth in-depth understanding of helpful teaching techniques and philosophies
Assistant Manager
Easy Pickins
08.2017 - 09.2018
- Coordinated with the store manager in planning and delegating daily work task and schedules to associates
- Managed front-end service including point of sales, returns, accounting, and customer service
- Answered all customer queries with friendliness and expertise
- Managed complex customer requests from contact to completion.
Receptionist Coordinator
Holton Chiropractic Center
06.2017 - 02.2018
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ05.2022
High School Diploma -
Metuchen High School
Metuchen, NJ06.2015
Skills
- Customer Service
- Medical billing
- Collect copays & coinsurance payments
- Microsoft Office
- Bilingual
- Insurance experience
- Managerial experience
- Administrative experience
Timeline
Office Administrator
Hair Club For Men And Women
06.2023 - Current
Lead Teacher/Administrator
Lightbridge Academy
08.2022 - 05.2023
Customer Service Representative
One Call Concepts Locating Services
01.2021 - 05.2021
Fullfillment Center Associate
Target
10.2020 - 01.2021
Lead Teacher
The Learning Experience
09.2018 - 07.2019
Assistant Manager
Easy Pickins
08.2017 - 09.2018
Receptionist Coordinator
Holton Chiropractic Center
06.2017 - 02.2018
Bachelor of Arts - Psychology
William Paterson University of New Jersey
High School Diploma -
Metuchen High School
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