Madison Rabil
Dahlonega,GA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Responsible and motivated student ready to apply education in the workplace. Offers ability to handle challenging work and excellent time management skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
The Meadows Frozen Custard
Grovetown, GA
07.2022 - 06.2023
- Maintained an organized work environment by delegating tasks to staff as needed.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted general manager with operations game plan and company initiatives implementation.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
- Maintained positive working relationship with fellow staff and management.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Harlem High School
Harlem, GA05-2023
Skills
- Customer Service Management
- Training Assistance
- Role Modeling
- Rules Enforcement
- Safety Processes and Procedures
- Shift Checklists
- Cash Handling
- Positive Attitude
- Inventory Counts
Certification
- First Aid Certification
- CPR Certification
References
References available upon request.
Timeline
Shift Leader
The Meadows Frozen Custard
07.2022 - 06.2023
High School Diploma -
Harlem High School
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