Madison Racicot-Munguia
Summary
Accomplished quality assurance representative with four years of aviation maintenance experience in the U.S. Navy. Specializes in ensuring compliance with maintenance procedures and safety regulations, supervising maintenance of quality directives, processes, and procedures. Skilled in training and mentoring fellow aircrew in QA systems, developing corrective actions like root cause analysis, and ensuring department performance at high quality and safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Massage Green Spa Corporate
08.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Consulted with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
Aircrew Survival Equipmentmen Second Class
NAVY
05.2021 - 05.2025
- Inspects, maintains and repairs parachutes, seat pans, survival equipment, and flight and protective clothing and equipment; packs and rigs parachutes; packs and equips life rafts; troubleshoots oxygen systems, repairs and tests oxygen regulators and liquid oxygen converters removed from aircraft; fits and maintains oxygen masks, flight clothing, anti-exposure suits and anti G suits; operates and maintains carbon dioxide transfer and recharge equipment; operates and repairs sewing machines; conduct special calendar/periodic inspections of survival equipment; supervises operation of parachute lofts and survival equipment work centers.
- Inspect seawater activated released systems (SEAWARS), perform onboard oxygen generating system (OBOGS) functional checks; troubleshoot helicopter emergency egress device systems (HEEDS).
- Monitored two programs and performed 117 drills, assessments, and spot checks as a quality assurance representative.
- As the aviator representative shop supervisor, led three production work centers in the completion of 440 maintenance actions, resulting in a 98 percent aviation life support equipment availability rate.
- Honored with Navy Corp Achievement Medal for Superior Performance
Server Supervisor
Aubree's Pizzeria and Grill
02.2018 - 05.2021
- Trained incoming staff in the restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
- Uphold exacting standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Conducted complete opening, closing and shift changing duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Oversaw customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
IHOP Restaurants LLC
11.2015 - 01.2018
- Conducted complete opening, closing and shift changing duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Stay up to date on menu changes to offer current and correct information and help customers select the best meal choices based on individual preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - English Literature & Marketing
Eastern Michigan University
Ypsilanti, MI08-2020
Associate of Arts - Secondary Education
Washtenaw Community College
Ann Arbor, MI05-2017
Skills
- Writing
- Marketing
- Digital Marketing
- Quality Assurance
- Safety Systems
- Customer Service
- Guest Relationships
- Inventory Management
- Literature Analysis
- POS Systems
- Inspection Analysis
- Mentorship
- Training
- Performance monitoring
- Risk management
- Team collaboration
- Quality improvements
- Internal audits
- Analytical thinking
- Public speaking
- Functional testing
- Technical documentation
- Audit reports
- Testing efficiency
- Communication proficiency
- Survival equipment
- Packing and rigging chutes
- Troubleshooting skills
- Operating equipment
- Emergency procedures
- Oxygen systems
- Malfunction management
- Equipment inspection
- Maintenance and repair
Accomplishments
- Awarded “Naval Marine Corp Achievement Medal” in May 2025.
Certification
- DoD (Secret), 2021
- Computer Operator Manager certification
Timeline
Aircrew Survival Equipmentmen Second Class
NAVY
05.2021 - 05.2025
Server Supervisor
Aubree's Pizzeria and Grill
02.2018 - 05.2021
Server
IHOP Restaurants LLC
11.2015 - 01.2018
Sales Associate
Massage Green Spa Corporate
08.2015
Bachelor of Arts - English Literature & Marketing
Eastern Michigan University
Associate of Arts - Secondary Education
Washtenaw Community College
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