Madison Ragan
Hutto,TX
Summary
Results-driven healthcare sales and client service specialty, with a proven track record in cold calling, client onboarding, invoicing, patient coordination, service reviews, and scheduling procedures. Adept at building strong client relationships, streamlining administrative processes, and ensuring a seamless patient experience. Highly skilled in sales prospecting, customer service, and healthcare operations, with a passion for driving business growth and enhancing patient satisfaction.
Overview
4
4
years of professional experience
Work History
Client Specialist
RMI - RMI Health
Montclair, NJ
01.2022 - 04.2025
- Prioritized tasks based on urgency and importance when servicing multiple customers simultaneously.
- Identified opportunities to improve processes related to client services.
- Utilized CRM tools and healthcare management software to track client interactions, schedule follow-ups, and optimize workflow.
- Conducted high-volume calls to potential clients, driving new business, and expanding service reach.
- Led client onboarding, ensuring seamless integration into healthcare services while addressing patients' needs.
- Oversaw invoicing and billing, ensuring timely payments, and accurate financial records.
- Conducted regular service reviews with clients to enhance service quality and address concerns proactively.
- Developed and maintained strong client relationships, improving retention and consumer satisfaction.
- Managed scheduling of procedures and medical appointments, coordinating with providers and patients for optimal efficiency,
Leasing Agent
Knightvest Residential
Conroe, TX
06.2021 - 01.2022
- Managed lease agreements, renewals, and move-in/move-out procedures, ensuring compliance with housing regulations.
- Utilized sales and marketing strategies to attract potential renters, increasing occupancy rates.
- Processed rental applications, conducted background checks, and facilitated lease approvals effectively.
- Coordinated property showings, open houses, and community events to drive engagement and retention.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
Education
Associate of Arts - Business Administration And Management
Lone Star College
Houston, TX05-2020
High School Diploma -
Summer Creek High School
14000 Weckford Blvd, Houston, TX 05-2018
Skills
- CRM software usage and healthcare software proficiency
- Sales and business development
- Cold calling and lead generation
- Paitents Coordination and scheduling
- Client onboarding and retention
- Invoicing and payment processing
- Relationship management and customer service
Languages
English
Professional
Timeline
Client Specialist
RMI - RMI Health
01.2022 - 04.2025
Leasing Agent
Knightvest Residential
06.2021 - 01.2022
Associate of Arts - Business Administration And Management
Lone Star College
High School Diploma -
Summer Creek High School
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