Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Raines

Fernley

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supportive Living Assistant

A VictoriousCare
12.2024 - Current
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Transported clients to and from places of need safely and efficiently.
  • Developed personal goals for each client based on specific needs, strengths, and weaknesses.
  • Followed organization guidelines to ensure safety of client and goal accomplishment.

Call Center Customer Service Representative

NV Energy
08.2024 - 12.2024
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.

Production Associate

Tesla
04.2023 - 07.2024
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Completed 12 hour shifts with intense manual labor.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.

Barista

Starbucks
11.2022 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Courtesy Clerk

Raley's
05.2022 - 11.2022
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
  • Exhibited high energy and professionalism when dealing with customers.
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.

Crew Member

Papa Murphy's
10.2021 - 04.2022
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Sandwich Artist

SUBWAY®Restaurants
06.2021 - 10.2021
  • Greeted guests, promoted specials, and took orders.
  • Operated cash register with accuracy, ensuring proper handling of transactions.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Acted as Shift Supervisor and handled opening and closing duties.

Education

No Degree - Cosmetology

Paul Mitchell The School
Reno, NV
11-2026

High School Diploma -

Fernley High School
Fernley, NV
06-2022

Skills

  • Fast learner
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Cash register operation
  • POS systems
  • Food preparation
  • Menu memorization
  • Inventory management

Certification

  • First Aid/CPR Certified

Timeline

Supportive Living Assistant

A VictoriousCare
12.2024 - Current

Call Center Customer Service Representative

NV Energy
08.2024 - 12.2024

Production Associate

Tesla
04.2023 - 07.2024

Barista

Starbucks
11.2022 - 02.2023

Courtesy Clerk

Raley's
05.2022 - 11.2022

Crew Member

Papa Murphy's
10.2021 - 04.2022

Sandwich Artist

SUBWAY®Restaurants
06.2021 - 10.2021

No Degree - Cosmetology

Paul Mitchell The School

High School Diploma -

Fernley High School

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Madison Raines