Madison Ramola
Personable Customer Service Representative
Tampa,FL
Summary
Adaptable customer service representative committed to providing high quality service tailored to individual customers. Excels in changing work environment and is dedicated to maintaining customer satisfaction. Recently relocated to Tampa Area, Florida from North Dakota.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Grill Master
Red Lobster
Grand Forks, ND
10.2019 - 06.2021
- Oversaw back of house staff and delegated daily duties.
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Oversaw care and maintenance of kitchen equipment.
Shift Lead
Pilot Flying J Travel Center
Grand Forks, ND
05.2020 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Sales Associate
Bath & Body Works
Grand Forks, ND
08.2019 - 01.2020
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Kitchen Shift Lead
The Sunshine Depot
Elk River, MN
06.2015 - 08.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Hired, trained and managed kitchen staff, including developing employees, issuing disciplinary action and conducting performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
High School Diploma -
Rogers High School
Rogers, MN 09.2014 - 06.2019
Skills
Creative problem solving
Experiences
Marching Band
2014-2019
Head of student band and worked closely with students, staff, music directors, board of directors, and worked heavily in organizing volunteers.
Worked in a team setting as a leader.
Girls Scouts
2005-2019
Created routes, created relationships, and organized booths to sell cookies.
Created, organized, and ran events for younger girls in the organization and the community.
Timeline
Shift Lead
Pilot Flying J Travel Center
05.2020 - 02.2021
Grill Master
Red Lobster
10.2019 - 06.2021
Sales Associate
Bath & Body Works
08.2019 - 01.2020
Kitchen Shift Lead
The Sunshine Depot
06.2015 - 08.2019
High School Diploma -
Rogers High School
09.2014 - 06.2019
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