Madison Ravellette
Albany,KY
Summary
Focused on providing professional service and support to every customer. Positive nature with excellent people skills. Knowledgeable and professional while skilled in administrative support and customer service. Strong planning, problem solving and communication skills. Capable of coordinating simultaneous tasks to meet customer and business needs. Highly motivated employee with desire to take on new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Roberts' Pharmacy
Albany, KY
04.2022 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Cashier
Marina@Rowena
Albany, KY
06.2020 - 04.2022
- Operated cash register, collected payments and provided accurate change.
- Monitored sales events, added new merchandise and rang up purchases.
- Assisted customers with account updates, new service additions and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Entered information in "Quickbooks" for customer accounts, as well as making several reservations.
- Maintained organized filing system of paper and electronic documents.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Maintained charge accounts in Quickbooks.
- Taken reservations for slips and/or boat rentals and processed payment.
- Maintained inventory sheets for all inventory.
- Maintained reservation board for all reservations.
Sales Associate
Dollar General
Albany, KY
02.2020 - 03.2020
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped average of 80 customers per day by responding to inquiries and locating products.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Stayed up to date on store promotions, payment policies and security practices.
Receptionist
Lisa Beard-State Farm
Albany, KY
08.2018 - 08.2019
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Sorted incoming mail and directed to correct personnel each day
- Took accurate messages for staff and management to facilitate open and speedy communication
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
- Provided information to callers and drafted office emails
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Education
High School Diploma -
Clinton County High School
Albany, KY05.2019
High School Diploma -
Clinton County Area Technology Center
Albany, Kentucky05.2019
Skills
- Multi-line telephone skills
- Efficient and accurate
- Multitasking and prioritization
- Certified Microsoft Office Specialist ( Microsoft Word, Excel and powerpoint)
- Detail-oriented
- Flexible
- Organization and efficiency
- Prioritization and time management
- Confidentiality understanding
- Filing experience
- Excel spreadsheets
- Customer Service
- Recordkeeping and Documentation
- Quality Assurance and Control
Certification
- Clinton County Area Technology Center, Microsoft Office Specialist: Certificate
- Registered Pharmacy Technician through the Kentucky Board of Pharmacy
Additional Information
I am currently enrolled and soon to be graduating from Somerset Community College. I am doing all online courses studying business administration.
Timeline
Pharmacy Technician
Roberts' Pharmacy
04.2022 - Current
Cashier
Marina@Rowena
06.2020 - 04.2022
Sales Associate
Dollar General
02.2020 - 03.2020
Receptionist
Lisa Beard-State Farm
08.2018 - 08.2019
High School Diploma -
Clinton County High School
High School Diploma -
Clinton County Area Technology Center
- Clinton County Area Technology Center, Microsoft Office Specialist: Certificate
- Registered Pharmacy Technician through the Kentucky Board of Pharmacy
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