Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Reed

Wilmington,DE

Summary

Dedicated healthcare professional with strong patient care and communication skills. Proven ability to resolve complaints and ensure patient safety through effective problem-solving and time management.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sobieski
Newark, Delaware
07.2024 - Current
  • Resolved customer complaints through effective communication and problem-solving.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong customer relationships to encourage repeat business.

Medical Assistant

Christiana Spine Center
Newark, DE
01.2021 - 01.2024
  • Assisted healthcare providers with patient examinations and procedures.
  • Scheduled appointments and coordinated follow-up care for patients.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Educated patients about medications, procedures and physician's instructions.

Education

Associate of Applied Science - Nursing

Delaware Technical Community College
DE
12-2025

High School Diploma -

Conrad School of Science
Wilmington, DE
05-2019

Skills

  • Patient care
  • BLS certified
  • Vital sign monitoring
  • Patient Safety Practices
  • Healthcare communication
  • Time management
  • Patient and family advocacy
  • Medical terminology
  • Professionalism in nursing
  • PPE compliance
  • IV and medication administration
  • Medical documentation

Timeline

Customer Service Representative

Sobieski
07.2024 - Current

Medical Assistant

Christiana Spine Center
01.2021 - 01.2024

Associate of Applied Science - Nursing

Delaware Technical Community College

High School Diploma -

Conrad School of Science

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