Madison Reese

My role as a universal banker is to provide banking assistance to clients by performing a wide range of tasks, ensuring timeliness and customer satisfaction. My responsibilities revolve around handling and processing accounts, accomplishing requests from clients, and addressing inquiries and complaints, responding to them promptly and efficiently. I also manage cash drawers, generate referrals, and identify the clients' financial and banking needs. Furthermore, as a universal banker, it is crucial to ensure that all processes comply with the policies and regulations of the bank.

Sales Assistant

I started out as an assistant for the first year working. Here are what my job duties were;Greeting customers who enter the shop. Be involved in stock control and management.Assisting shoppers to find the goods and products they are looking for.Being responsible for processing cash and card payments.Stocking shelves with merchandise.Answering queries from customers.Reporting discrepancies and problems to the supervisor.Giving advice and guidance on product selection to customers.Balancing cash registers with receipts.Dealing with customer refunds.Keeping the store tidy and clean, this includes hovering and mopping.Responsible dealing with customer complaints.Working within established guidelines, particularly with brands.Attaching price tags to merchandise on the shop floor.Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.Receiving and storing the delivery of large amounts of stock.Keeping up to date with special promotions and putting up displays.

Sales Manager

My job description as a manger was to achieve growth and hit sales targets by successfully managing the sales team.Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence own recruiting, objectives setting, coaching and performance monitoring of sales representatives.Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs present sales, revenue and expenses reports and realistic forecasts to the management teamIdentify emerging markets and market shifts while being fully aware of new products and competition status. Also make schedules to make sure we are fully staffed.

The Interactive Teller enables banks to offer their customers the benefits of both self-service video banking and the branch experience in one solution. Interactive Teller combines video banking collaboration and remote transaction processing banking technology embedded within the ATM to give the customer a choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction.

Primary role was to engage with our members to ensure a memorable, welcoming experience at all times. Build and deepen member loyalty by educating members on the best solution(s) to their financial well-being. Process transactions accurately and efficiently to help members manage their finances.

CASHIER

The key duties of cashiers concern various aspects of customer service. Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. Cashiers also take responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions.

Job skills included basic math, customer service, bookkeeping and problem resolution. Daily duties included greeting customers as they arrive and ensure that they are being serviced by a customer service representative. Conduct financial transactions using cash registers by taking cash in exchange of items sold. Process discount coupons and redeem offer points in exchange of purchases. Balance cash drawer at the end of each shift and handle any evident discrepancies. Handle returns and exchanges by coordinating efforts with the customer service department. Listen to and attempt to resolve customers’ complaints and ensure that any escalated ones are informed to the right department. Assist sales associates in restocking returned merchandise in shelves and setting up marketing displays.

CUSTOMER SERVICE REPRESENTATIVE

As a customer service associate at Walmart I was responsible for dealing with complaints and compliments from customers. The position entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained.

Daily duties included the proper organization of the store, responding to customer complaints and questions, educate customers on product prices and details, address challenges according to policies of Walmart, handle issues of return, exchange, and refund, adhere to safety procedures in ensuring the security and safety of customers within the store, ensure neatness of the store at all times, and work hand-in-hand with other internal department staff to resolve customers’ complaints.