Madison Reeves
Baltimore,OH
Summary
At Kaplansky Foot And Ankle Centers, I excelled in patient care and front desk operations, enhancing patient satisfaction and streamlining appointment processes. I consider myself to be skilled in medical charting and HIPAA compliance as well as fostering trust. My adeptness in communication and medical procedures significantly reduced wait times, demonstrating a commitment to excellence and compassionate service. I pride myself in having a genuine care for patients. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care.
Overview
6
6
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Kaplansky Foot And Ankle Centers
05.2018 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
High School Diploma -
Licking Heights High School
Pataskala, OH05.2015
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
HIPAA Compliance
Payment Collection
Reminder calls
EMR / EHR Experience
Medical Charting
Patient Billing
Patient Referral
Payment Scheduling and Collection
Timeline
Medical Receptionist/Medical Assistant
Kaplansky Foot And Ankle Centers
05.2018 - 05.2024
High School Diploma -
Licking Heights High School