Madison Reichard
Kunkletown,PA
Summary
With a proven track record at Suburban Propane, I excel in installation and repair, coupled with exceptional customer service skills. My expertise has significantly increased first-time fix rates, demonstrating my ability to troubleshoot and resolve complex issues efficiently. My leadership in training junior technicians highlights my commitment to fostering professional growth and ensuring safety compliance.
Overview
7
7
years of professional experience
Work History
Service Technician
Suburban Propane
Pocono Summit, PA
02.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Operations Support Specialist
Hellers Gas
Berwick, PA
10.2020 - 02.2023
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
Cashier
Jonas Market
Effort, PA
08.2017 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Pleasant Valley School District
Brodheadsville, PA05.2019
Skills
Installation and Repair
Attention to Detail
Preventive Maintenance
Troubleshooting ability
Customer Service
Work with Minimal Supervision
Valid Driver's License
Punctual and Reliable
Mechanical abilities
Troubleshooting skills
Flexible and Adaptable
Problem and Issue Resolution
Hand tool knowledge
Power tool proficiency
Repair Techniques
Documentation And Reporting
OSHA Requirements
Diagnostic Testing
Heavy Lifting
Service Reports
Professional and Courteous
Quality Assurance
System Installation
Equipment Inspection
Analytical Thinking
Time tracking
Customer Relationship Management
Operating Test Equipment
Safety Procedures Adherence
Testing and evaluation
Scheduling and Coordination
Diagnostics skill
Technical Support
Work Documentation
Regulatory Compliance
Timeline
Service Technician
Suburban Propane
02.2022 - Current
Operations Support Specialist
Hellers Gas
10.2020 - 02.2023
Cashier
Jonas Market
08.2017 - 10.2020
Pleasant Valley School District