Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Reichert

Saint Augustine,FL

Summary

Driven Shift Lead, excelling in customer satisfaction and team management. Skilled in resolving issues, ensuring accurate cash handling, and maintaining smooth shift operations while training and mentoring staff to boost performance. Strong focus on accuracy, efficiency, and service quality in pharmacy operations, with a commitment to patient confidentiality and compliance with regulations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Dirty Dough
06.2024 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Completed cash and credit card transactions accurately using POS software.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.

Pharmacy Technician

Elkhorn Pharmacy
01.2022 - 02.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
  • Resolved third-party billing, computer system, and customer service issues.
  • Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with 100% accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.

Education

High School Diploma -

Career And College Academy
Elkhorn, WI
01-2024

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Conflict Resolution
  • Rules Enforcement
  • Shift leadership

Certification

  • ServSafe Manager Certification - National Restaurant Association.
  • Certified Food Safety Manager (CFSM) - State or Local Health Departments.

Timeline

Shift Lead

Dirty Dough
06.2024 - Current

Pharmacy Technician

Elkhorn Pharmacy
01.2022 - 02.2024

High School Diploma -

Career And College Academy

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Madison Reichert