Madison Rhyan
Lawrenceville,GA
Summary
Personable Office Worker with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
Trademark Group Services
2022.07 - Current
- Creating job tickets for dispatched crew
- Input data into spreadsheets and databases.
- Filling out completed job tickets with detailed descriptions and items used on job to prepare for pricing
- Corresponding with customers regarding monthly statements of outstanding payments
- Utilized office management software to record and track customer information.
- Edited documents to keep company materials free of grammar errors.
- Updating received payments on our quick book account
- Monitored and tracked budgets and expenses.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Partner
Starbucks
2020.10 - 2022.11
- Rewarded partner of quarter after hard work and good communication with other partners
- Maintained clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Showcased versatility by assisting in other areas of café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Crew Member
Tropical Smoothie Cafe
2018.08 - 2019.03
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared salads, soups and sandwiches for customers.
Stylist
Fantastic Sam's
2018.11 - 2019.01
- Consistently maintained cleanliness of workspace, ensuring safe and welcoming environment for clients.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Utilized latest techniques in balayage, ombré, highlights and color correction.
Stylist
Great Clips
2017.10 - 2018.07
- Contributed to positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained loyal clientele through exceptional customer service and consistent delivery of high-quality hair designs.
- Achieved high levels of customer satisfaction by attentively listening to client needs and expertly executing desired hair designs.
- Helped build lasting relationships with customers by offering helpful tips on at-home care for their hairstyles and recommending appropriate products.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated thorough knowledge of all salon products and services.
Stylist
Great Clips
2016.12 - 2017.10
- Showcased versatility in styling abilities by catering to diverse clientele with various hair types, lengths, and textures.
- Streamlined client check-in and payment processes to ensure smooth, efficient experience, resulting in increased customer satisfaction.
- Implemented effective sanitation procedures throughout workspace to ensure compliance with local health department regulations.
- Assisted in inventory management tasks for salon supplies while keeping track of product usage patterns for efficient ordering processes.
- Increased salon revenue by upselling additional services such as color treatments, deep conditioning, and styling products.
- Promoted positive work environment by maintaining open communication among team members while addressing conflicts professionally.
Crew Member
Sonic Drive-In
2014.11 - 2017.02
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Completed milkshakes and ice cream desserts for customers.
Education
Cosmetology school in Hair design - Hair Design
Keune Academy
Lawrenceville, GA08.2016
High school diploma -
Faith Academy
Flowery Branch, GA05.2015
Skills
- Food Preparation
- Data Entry
- Hair Styling
- Customer Service
- Upselling
- Food Production
- Retail Sales
- Catering
- Food Handling
- QuickBooks
- Invoice Processing
- Excel spreadsheets
Certification
Cosmetology License
Painting
Art
Capable of creating landscapes and floral pieces through multiple different mediums (Painting, Sketching, Clay, etc.)
Timeline
Office Assistant
Trademark Group Services
2022.07 - Current
Partner
Starbucks
2020.10 - 2022.11
Stylist
Fantastic Sam's
2018.11 - 2019.01
Crew Member
Tropical Smoothie Cafe
2018.08 - 2019.03
Stylist
Great Clips
2017.10 - 2018.07
Stylist
Great Clips
2016.12 - 2017.10
Crew Member
Sonic Drive-In
2014.11 - 2017.02
Cosmetology school in Hair design - Hair Design
Keune Academy
High school diploma -
Faith Academy
Cosmetology License
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