Madison Richert
Duluth,MN
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Receptionist
Pier B Resort
Duluth, MN
09.2021 - 08.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Managed over 50 customer calls per day
Parks and Recreation Coordinator Assistant
Forest Lake City Hall
Forest Lake , MN
01.2021 - 08.2022
- Recorded project expenses and submitted weekly reports to management.
- Worked with supervisor to assess needs and determine best courses of action.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Associate of Arts - Marketing
Lake Superior College
Duluth, MN 08.2021 - Current
High School Diploma -
Forest Lake Senior High School
Forest Lake, MN 09.2016 - 05.2020
Skills
Telephone etiquette
undefinedTimeline
Front Desk Receptionist
Pier B Resort
09.2021 - 08.2022
Associate of Arts - Marketing
Lake Superior College
08.2021 - Current
Parks and Recreation Coordinator Assistant
Forest Lake City Hall
01.2021 - 08.2022
High School Diploma -
Forest Lake Senior High School
09.2016 - 05.2020
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