MADISON RIEBE
Peshtigo,Wisconsin
Summary
Dynamic and dedicated professional with a strong background in the hospitality industry. Excelled in guest satisfaction and effective communication at Holiday Inn Express and Suites and Papa Murphy\'s Take and Bake. Recognized for proven ability to lead teams and enhance operational efficiency while maintaining a clean and safe environment. Skilled in multitasking and stocking, ensuring a delightful experience for all guests. Also bring valuable childcare background knowledge, with four years of experience working with children.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Breakfast Attendant
Holiday Inn Express and Suites
05.2024 - 02.2025
- Performed daily cleaning duties such as washing dishes, sweeping floors, and wiping tables
- Provided excellent customer service to guests of the hotel, ensuring their satisfaction with breakfast amenities
- Prepared hot beverages for customers such as coffee, tea, or cappuccino
- Monitored expiration dates on stored food items and discarded any expired products immediately
- Maintained a clean and sanitary environment by following health and safety regulations
- Restocked supplies throughout the day to ensure an adequate supply of food products was available at all times
- Demonstrated strong organizational skills in stocking and restocking food items during peak hours
- Assisted in setting up buffet style meals for large groups of guests
- Conducted inventory checks regularly to identify shortages or overstock of items
- Followed proper procedures for handling food products in order to prevent contamination or spoilage
- Performed opening and closing procedures including locking doors, setting alarms
- Verified that all food items were prepared according to company recipes and standards
- Demonstrated knowledge of product offerings through effective communication with customers
- Stocked cabinets or serving areas with condiments and refilled condiment containers
- Performed served, cleaning, and stocked duties in establishments, such as cafeterias, and dining rooms, to facilitate customer service
Shift Leader
Papa Murphy's
04.2021 - 08.2023
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Monitored team performance to ensure quality standards were met
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Provided guidance on how to handle difficult customer situations in a professional manner
- Coached team members, delivering candid feedback on expectations and performance
- Complied with company standards and policies, setting example for team members
- Developed methods for improving efficiency of processes within the department
- Canceled orders based on customer requests, inventory or delivery problems
Education
Early Childhood Education
Ripon College
Ripon, WIHigh School Diploma -
Peshtigo High School
Peshtigo, Wisconsin05.2022
Skills
- Guest assistance
- Stocking
- Customer service
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Team leadership
- Reliability
- Dependability
- Classroom management
Accomplishments
- Resident Assistant at Ripon College
- Student Senate Representative at Ripon College for 2 years
- Vice President of Recruitment and Marketing for Kappa Delta sorority at Ripon College for 1 year
- Volunteered at a local elementary school in Ripon, for their BRAVE program
Certification
CPR
Timeline
Assistant Breakfast Attendant
Holiday Inn Express and Suites
05.2024 - 02.2025
Shift Leader
Papa Murphy's
04.2021 - 08.2023
Early Childhood Education
Ripon College
High School Diploma -
Peshtigo High School
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