Summary
Overview
Work History
Education
Skills
Timeline
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Madison Rife

Summary

Professional with strong background in customer support, prepared to drive impactful results through strategic problem-solving and effective communication. Good at collaborating with teams and comfortable leading. Highly adaptable, consistently meeting evolving needs with focus on delivering optimal outcomes. Skilled in troubleshooting, systems integration, and technical training, bringing reliability and efficiency to every project.

Overview

4
4
years of professional experience

Work History

Senior CIS Implementation Support Specialist I

Lake City Bank
09.2024 - Current
  • Reduced implementation timeframes by developing efficient step-by-step procedures for clients.
  • Organized client training sessions covering newly implemented software systems, resulting in increased user confidence and proficiency levels.
  • Evaluated post-implementation performance metrics to identify areas for improvement in future projects.
  • Increased client retention rates by providing exceptional post-implementation support and followup.
  • Ensured smooth transition for clients during system upgrades, minimizing downtime and disruptions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

CIS Support Specialist

Lake City Bank
04.2024 - 09.2024
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Shipping and Receiving Clerk

Whimet Inc
06.2023 - 03.2024
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Entered data for incoming and outgoing orthopedic parts.
  • Wrote up orders and receipts.

Server

American Table Restaurant
11.2021 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Substitute Teacher

Edustaff
11.2022 - 07.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.

Education

High School Diploma -

Warsaw Community High School
Warsaw, IN
06-2021

Skills

  • Customer support
  • Software implementation
  • Microsoft
  • Training and Development
  • Lesson Planning
  • Data migration
  • User training
  • Active listening
  • Critical thinking
  • Call center operations
  • Scheduling
  • Product knowledge

Timeline

Senior CIS Implementation Support Specialist I

Lake City Bank
09.2024 - Current

CIS Support Specialist

Lake City Bank
04.2024 - 09.2024

Shipping and Receiving Clerk

Whimet Inc
06.2023 - 03.2024

Substitute Teacher

Edustaff
11.2022 - 07.2023

Server

American Table Restaurant
11.2021 - 08.2023

High School Diploma -

Warsaw Community High School

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