Summary
Overview
Work History
Education
Skills
References
Timeline
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Madison Riffett

Chesterton,IN

Summary

Dynamic hospitality manager with a proven track record at Pestos Italian Restaurant, excelling in guest satisfaction and team leadership. Skilled in fostering positive relationships and resolving complaints efficiently, ensuring operational excellence and service quality. Expertise in revenue management and communication, significantly enhancing guest experiences and promoting repeat business.

Overview

8
8
years of professional experience

Work History

HOSPITALITY MANAGER

Pestos Italian Restaurant
Valparaiso, IN
03.2022 - Current
  • Leveraged excellent communication and interpersonal skills to foster positive relationships with guests and promote repeat business opportunities
  • Adept at multitasking, delegating tasks to employees, and managing multiple projects simultaneously with minimal supervision
  • Demonstrated proficiency in resolving complaints quickly and efficiently while maintaining a professional demeanor
  • Planned special events such as weddings, banquets and conferences from start to finish while staying within budget constraints

SERVER

Pestos Italian Restaurant
Valparaiso, IN
03.2019 - Current
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Used good communication skills to reduce guest dissatisfaction
  • Assisted with training of new staff members
  • Processed payments and completed register transactions accurately
  • Used focus and memorization skills to keep track of tables and remember orders
  • Resolved customer complaints and inquiries in a timely manner

HOSTESS/SERVER

Red Lobster
Merrillville, IN
04.2017 - Current

Education

REAL ESTATE - REAL ESTATE DEVELOPMENT

Mccolly School of Real Estate
Valparaiso, IN
09.2024

BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION

Ivy tech Community College
Valparaiso, IN
08.2020

Skills

  • Hospitality operations
  • Guest satisfaction
  • Team leadership
  • Revenue management
  • Organizational processes
  • Service quality
  • Operational efficiency
  • Communication
  • Problem-solving
  • Wine and beverage service
  • Staff training and development
  • Fine-dining expertise
  • Meeting planning
  • Food safety regulations

References

References available upon request

Timeline

HOSPITALITY MANAGER

Pestos Italian Restaurant
03.2022 - Current

SERVER

Pestos Italian Restaurant
03.2019 - Current

HOSTESS/SERVER

Red Lobster
04.2017 - Current

REAL ESTATE - REAL ESTATE DEVELOPMENT

Mccolly School of Real Estate

BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION

Ivy tech Community College

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Madison Riffett