Madison Rinehart
Fort Collins,CO
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy and skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Well-rounded possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Reliable skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
Fort Collins, CO
09.2021 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
CB & Potts
Fort Collins, CO
08.2021 - 09.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
Concessions Shift Lead
Holiday Twin Drive-Inn
Fort Collins, CO
04.2020 - 11.2020
- Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
- Prepared bills, handled cash and credit card transactions and distributed change.
- Stocked and restocked food and equipment items as necessary.
- Operated cash registers, counted money and logged daily sales and expenditures.
- Cleaned and polished counters, equipment and tables.
- Prepared and promptly served food, beverages and desserts to customers.
- Greeted customers, answered questions and provided food and drink recommendations.
- Performed frequent sanitation procedures when handling and preparing food.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Brewed and served coffee and tea with preferred add-ins.
Employee Trainer
Baskin Robins
Loveland, CO
10.2018 - 11.2019
- Explained goals and expectations required of trainees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Opened facility daily and prepared areas for service.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Handled customer service issues and rectified employee problems.
- Analyzed, monitored and maintained inventory.
- Supervised [Number] employees during busy opening shift, checking orders for accuracy and completing [Task].
- Supervised daily operations by establishing procedures and monitoring team performance.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
Education
High School Diploma -
Loveland High School
Loveland, CO05.2020
Some College (No Degree) -
Colorado State University
Fort Collins, COSkills
- Special Dietary Requirements
- Dining Customer Service
- Table Setting Arrangements
- Food Safety Understanding
- Research capabilities
- Document Management
- Presentation Development
- Meeting Coordination
- Business Writing
- Call handling
- Office Administration
- Customer Service
- Data Entry
- Spreadsheet Management
- Positive Attitude
Timeline
Server
Texas Roadhouse Restaurant
09.2021 - 03.2023
Server
CB & Potts
08.2021 - 09.2022
Concessions Shift Lead
Holiday Twin Drive-Inn
04.2020 - 11.2020
Employee Trainer
Baskin Robins
10.2018 - 11.2019
High School Diploma -
Loveland High School
Some College (No Degree) -
Colorado State University