MADISON R. NIELSEN
Bolivia,NC
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, crisis intervention and community outreach through social media management. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
11
11
years of professional experience
Work History
HOP Case Manager/Resource Development Coordinator
Disability Resource Center
02.2023 - Current
- Developed and executed comprehensive social media strategies and posts to enhance company visibility and engagement.
- Utilize Constant Contact, Canva, and Wordpress to create exciting flyers, bi-monthly newsletters, and regularly update company website.
- Establish and maintain community partners, and regularly update Consumer's/Agencies on upcoming company events and services through various communication platforms.
- Coordinated comprehensive care plans for diverse client needs, ensuring all services aligned with individual housing, food, and transportation goals.
- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
Community based counselor
Florida Keys Children’s Shelter
09.2017 - 04.2022
- Work with at risk students within the community and the school to provide case management, counseling, and supportive services.
- Monitored and documented client progress, adjusting strategies to ensure alignment with therapeutic goals.
- Provided crisis intervention support, employing de-escalation techniques to maintain safety and stability.
Server
Sparky’s Landing
12.2016 - 09.2017
- Gained a variety of time management skills and the ability to multitask while maintaining a positive attitude.
- Delivered exceptional customer service in high-volume dining environment.
Case Manager
Temp Social Work
06.2016 - 12.2016
- Responsible for discharges, care conferences, and resident support within various nursing homes.
- Coordinated care plans for clients, ensuring access to necessary resources and support services.
Wait staff
Beef O Brady’s Family Restaurant
05.2015 - 08.2016
- Gained a variety customer service skills, while maintaining excellent time management.
- Implemented suggestions for improving service workflow, enhancing overall operational efficiency.
Internship
Sorteberg Early Childhood Center
01.2016 - 04.2016
- Social Services internship. Gained knowledge in establishing small social groups, understanding of various disabilities, and the ability to possess patience and passion for young children.
- Assisted in developing age-appropriate educational activities for children, fostering engagement and learning.
- Supported classroom management by implementing behavioral strategies, enhancing children's social skills.
Student Worker
Concordia College Phonathon Center
09.2014 - 05.2015
- Conducted outreach to alumni, fostering relationships and encouraging philanthropic support for college initiatives.
- Managed call logs and donor information using CRM software, ensuring data accuracy and integrity.
Education
Bachelor of Arts - Social Work, Communications
Concordia College
Moorhead, MN05.2016
Skills
- Experience in leadership positions
- Excellent communication abilities
- Extensive Case management experience
- Approach tasks with an open mind
- Possess a strong sense of determination
- Proper email, social media, and telephone etiquette
- Type at 70 WPM
- Bachelors of Social Work (BSW)
Timeline
HOP Case Manager/Resource Development Coordinator
Disability Resource Center
02.2023 - Current
Community based counselor
Florida Keys Children’s Shelter
09.2017 - 04.2022
Server
Sparky’s Landing
12.2016 - 09.2017
Case Manager
Temp Social Work
06.2016 - 12.2016
Internship
Sorteberg Early Childhood Center
01.2016 - 04.2016
Wait staff
Beef O Brady’s Family Restaurant
05.2015 - 08.2016
Student Worker
Concordia College Phonathon Center
09.2014 - 05.2015
Bachelor of Arts - Social Work, Communications
Concordia College
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