Madison Roberts
Mount Juliet,TN
Summary
Transformational leader with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals. Known for high productivity and efficient task completion. Specialize in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success.
Overview
15
15
years of professional experience
5
5
Certification
Work History
Director, Investigations
CoreCivic
Brentwood, TN
04.2019 - Current
- Oversight of complex internal investigations pertaining to employee misconduct, ethics violations, discrimination, harassment, retaliation, and more.
- Oversight of guided decision-making processes related to investigation findings and conflict resolution for achieving long-term goals.
- Oversee development and implementation of strategies and routine tasks for Investigations Counsel activities under the Office of General Counsel.
- Spearhead process improvement and optimal product quality initiatives.
- Leverage data analytics to pinpoint solutions for systemic issues and drive long-term improvements.
- Oversight and delivery of Investigator qualifications, training, and performance standards.
- Enhance process clarity by establishing and maintaining detailed SOPs for program leadership and administrative staff.
Global Operations Supervisor, Global Fulfillment
HireRight
Nashville, TN
05.2016 - 04.2019
- Led fulfillment U.S.-based and Global Operations Teams, maintaining global relations with company's largest business process outsourcing (BPO) located in Bangalore, India with 400+ employees
- Evaluated team member performance and productivity, provided feedback, and implemented corrective actions
- Managed internal operational standards and productivity targets
- Developed effective strategies for client retention and cost-profit ratios
- Drove change management initiatives through incident resolution and root cause analysis
- Oversight of quality adherence and training needs based on error trends
- Supported the Global Product Parity Team by collaborating with Product and Business Analyst Teams to update existing and creation of new product processes
- Decreased turnaround time by 0.5 days through process improvement and product enhancements
- Propelled Service Level Agreement development and management by generating and analyzing business intelligence reports to monitor contractual and performance agreements
Source Analyst, Public Records
HireRight
Nashville, TN
09.2015 - 05.2016
- Monitored documentation and version control for standard operating procedures (SOPs)
- Partnered with internal and external teams to investigate maintenance and potential record sources
- Produced multi-source intelligence reports and products for different agency customers
- Functioned as the primary resource for new jurisdiction or production training
- Briefed upper-level personnel on emerging threats
- Recorded methods for implementation and process improvements
- Acted as a subject-matter expert for all products within the Public Records Department
- Collaborated with development teams to automate processing systems
- Conducted ATS review and mapped out fulfillment touch points
- Enhanced training for fulfillment teams
- Assisted in development of intelligence strategies and policies to support operations
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps
Master Forensic Technician
Forensic Medical Management Services, PLC
Nashville, TN
04.2012 - 09.2015
- Monitored documentation and version control for standard operating procedures (SOPs)
- Partnered with internal and external teams to investigate maintenance and potential record sources
- Produced multi-source intelligence reports and products for different agency customers
- Functioned as the primary resource for new jurisdiction or production training
- Briefed upper-level personnel on emerging threats
- Recorded methods for implementation and process improvements
- Acted as a subject-matter expert for all products within the Public Records Department
- Collaborated with development teams to automate processing systems
- Conducted ATS review and fulfillment touch point mapping
- Enhanced training for fulfillment teams
- Assisted in development of intelligence strategies and policies
- Utilized intelligence collection platforms and analysis techniques to identify and document gaps
Office Manager
Employment & Assessment Solutions, Inc.
Nashville, TN
05.2009 - 04.2012
- Oversight of drug and alcohol testing, background screening, MVR searches, and DOT physicals, to include office operations
- Coordinated employee tasks, ensuring fairness and accountability
- Conducted new hire training and position assignments for professional development and company success
- Oversight and subject-matter expert for TN Drug-Free Workplace Training and Compliance for companies to maintain compliance with the Drug-Free Workplace Act of 1988 and other relevant laws
- Managed monthly inventory, internal auditing and memos
- Successfully maintained large government and corporate contracts
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Additional experience as Drug & Alcohol Screening/Background Technician at Employment & Assessment Solutions, Inc., Nashville, TN
Education
Master of Business Administration - Leadership
Cumberland University
Lebanon, TN12.2023
Bachelor of Science - Criminal Justice
Tennessee State University
Nashville, TN12.2011
Associate of Applied Science - Law Enforcement
Volunteer State Community College
Gallatin, TN12.2009
Skills
- Training & Development
- Process Improvement
- Risk Mitigation Strategies
- Data Analysis Expertise
- Managing Investigative Processes
- Compliance Management
- Relationship Management
- Business Management
- Strategic Program Execution
- Project Execution
- Effective Change Facilitation
Certification
- Change Management Practitioner, Prosci, April 2023
- Tennessee Notary Public, Davidson County- Metropolitan Council, October 2018
- Six Sigma Green Belt- Lean Foundations Professional (8295), Acuity Institute, December 2017
- Tennessee Private Investigator (C4385), Private Investigation and Polygraph Commission, November 2017
- Armed Security Guard (643867), Tennessee Detection Services Licensing Program, November 2021
Timeline
Director, Investigations
CoreCivic
04.2019 - Current
Global Operations Supervisor, Global Fulfillment
HireRight
05.2016 - 04.2019
Source Analyst, Public Records
HireRight
09.2015 - 05.2016
Master Forensic Technician
Forensic Medical Management Services, PLC
04.2012 - 09.2015
Office Manager
Employment & Assessment Solutions, Inc.
05.2009 - 04.2012
Master of Business Administration - Leadership
Cumberland University
Bachelor of Science - Criminal Justice
Tennessee State University
Associate of Applied Science - Law Enforcement
Volunteer State Community College
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