Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Madison Robertson

Madison Robertson

Kansas City,MO

Summary

ServiceTitan and Business Consultant with 5 years of experience bridging the gap between field operations and software optimization in the trades industry. Recognized for leading successful implementations, training initiatives, and process improvements that drive efficiency and user adoption. Skilled in cross-functional collaboration, team leadership, and strategic problem-solving across payroll, dispatching, integrations, and data management. Certified as both a ServiceTitan Administrator and Certified Provider, with a strong reputation for guiding clients and internal teams through impactful software transformations.

Overview

5
5
years of professional experience
2
2

Certifications

Work History

ServiceTitan Consultant

Titan Pro Technologies
08.2024 - Current
  • Implemented ServiceTitan for multiple companies, helped improve client engagement and retention rates.
  • Handled up to 20 client accounts simultaneously. Working in tandem with ServiceTitan and pur internal team.
  • Established best practices for project management within client businesses, leading to more successful outcomes.
  • Coordinated with external partners and vendors to deliver comprehensive solutions that met my clients' diverse needs.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
  • Delivered comprehensive reports and presentations to clients, providing insights and actionable recommendations for business improvement.

ServiceTitan Consultant

The Chicken Lady
02.2024 - 08.2024
  • Evaluated client needs and expectations, establishing clear goals for each ServiceTitan consulting engagement.
  • Met with customers, management, and sales team to better understand customer needs and recommend appropriate solutions within the ServiceTitan software.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.

Senior Customer Service Representative

Fluesbrothers Chimney Service
02.2021 - 02.2024
  • Utilized ServiceTitan software effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Job scheduling, dispatching, and repair booking with the ServiceTitan software.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative

Kansas City Steak Co
05.2020 - 02.2021
  • Provided primary customer support to internal and external customers.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

No Degree - Nursing

Metropolitan Community College - Kansas City
05-2027

High School Diploma -

Springfield Catholic High Schhool
05.2013

Skills

  • ServiceTitan Implementation and workflows
  • Proficient in word, excel, and powerpoint
  • Process Optimization
  • Problem Resolution
  • Billing Adjustments and Refunds
  • Sales, Technician, CSR Training
  • Client relationships
  • Team leadership & development

Certification

  • ServiceTitan Certified Administrator
  • ServiceTitan Certified Provider

Timeline

ServiceTitan Consultant

Titan Pro Technologies
08.2024 - Current

ServiceTitan Consultant

The Chicken Lady
02.2024 - 08.2024

Senior Customer Service Representative

Fluesbrothers Chimney Service
02.2021 - 02.2024

Customer Service Representative

Kansas City Steak Co
05.2020 - 02.2021

High School Diploma -

Springfield Catholic High Schhool

No Degree - Nursing

Metropolitan Community College - Kansas City
Madison Robertson