Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Rossignol

Leander

Summary

Dynamic Operations Leader with a proven track record at the League, specializing in enhancing customer satisfaction and streamlining processes. Demonstrated expertise in Microsoft Outlook and exceptional event planning has led to significant improvements in operational efficiency and engagement. Adept at fostering team growth and utilizing strong communication skills to consistently exceed sales targets, driving strategic alignment with business objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Transition Associate and Administrator

RPM Living
Austin
01.2024 - Current
  • Reviewed data from outgoing management and communicated with internal teams.
  • Facilitated the integration of tasks for both new constructions and property takeovers.
  • Facilitated the establishment of routine accounts.
  • Implemented strategies to drive constructive changes in operations within the role.
  • Review and generate reports on property contracts
  • Facilitated completion of delegated transition activities under Senior Transitions Manager's direction.
  • Conducted comprehensive file audits for newly transitioning properties.

Operations Manager

The League
Cedar Park
01.2023 - Current
  • Created an engaging environment by managing and mentoring a diverse group of team members.
  • Operational Oversight: Directed daily operations of the facility, ensuring cleanliness, organization, and effective scheduling for both Hosts and Coaches
  • Collaborated effectively with Head Coach to synchronize operations with sales and performance objectives.
  • Achieved consistent success in boosting sales metrics, enhancing customer loyalty, and fostering active participation.
  • Organized facility visits, enhancing drive for new memberships.
  • Addressed Leaguer concerns alongside the Head Coach, ensuring solutions that prioritized customer satisfaction.
  • Strengthened relationships with local businesses to enhance community engagement efforts.
  • Overhauled digital communication campaigns, leveraging CRM tools to boost member engagement.
  • Forged enduring relationships with vendors and tenants to facilitate seamless operations.
  • Presented comprehensive reports highlighting key performance trends for strategic decision-making.
  • Staff Development & Training: Developed and maintained schedules for Hosts and Coaches, ensuring coverage for all shifts
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Director of Operations/Transaction Coordinator

RXR Realty Texas
Georgetown
01.2022 - 01.2024
  • Supervised operational workflows, administrative processes, and supply maintenance.
  • Organized large-scale client events.
  • Facilitates communication with clients, loan officers, and title companies throughout the home buying and selling process.
  • Streamlined scheduling across multiple organizational timelines.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.

Lead Leasing Consultant

Cross Creek Village Apartments Maestri Murrell Property Management
Hattiesburg
02.2019 - 05.2021
  • Responsible for administrative tasks included but not limited to market surveys, collection of payments, process of invoicing, application to move in process, schedule move outs, lease paperwork and maintenance work orders
  • Successfully engaged community members through special events and one-on-one support
  • Ability to multi-task while managing incoming leads, scheduling and conducting tours and resident interaction
  • Achieved ambitious sales targets by continuously improving customer relations, networking, and promotional strategies
  • Alleviated resident concerns through problem solving and delegation

Education

High School Diploma -

Fontainebleau High School
Mandeville, LA
05.2016

Bachelor's degree - Psychology

University of West Alabama
Livingston, AL

Skills

  • Microsoft Outlook
  • Customer service
  • Event planning
  • Office Management
  • Research
  • Communication skills
  • Marketing
  • Fair Housing regulations
  • Sales
  • Organizational skills
  • Preparing reports
  • Multiple priorities management
  • Strategy development

Certification

  • CPR Certification
  • Driver's License

Timeline

Transition Associate and Administrator

RPM Living
01.2024 - Current

Operations Manager

The League
01.2023 - Current

Director of Operations/Transaction Coordinator

RXR Realty Texas
01.2022 - 01.2024

Lead Leasing Consultant

Cross Creek Village Apartments Maestri Murrell Property Management
02.2019 - 05.2021

High School Diploma -

Fontainebleau High School

Bachelor's degree - Psychology

University of West Alabama

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Madison Rossignol