Madison Rowe
Mastic Beach
Summary
Fast learning, enthusiastic and professional, successful at managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building. Calm and alert in crises with skills to reassure owners and provide urgent care. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Secretary
Tri County Seasons Plumbing & Restoration Inc
10.2025 - 12.2025
- Managed scheduling and calendar coordination for executive team, ensuring optimal time management.
- Organized and maintained confidential files and documents, enhancing retrieval efficiency.
- Facilitated communication between departments, improving interdepartmental collaboration.
- Developed streamlined processes for office supply inventory management, reducing costs.
- Implemented digital filing system, increasing document accessibility and reducing physical storage needs.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Pet Groomer
Zoomin Groomin
06.2025 - 10.2025
- Provided professional grooming services to a diverse range of pets, including dogs, cats, and small animals
- Performed bathing, brushing, and styling techniques based on individual pet needs and client preferences
- Maintained a clean and organized grooming area to ensure a hygienic environment for both pets and staff
- Developed strong relationships with clients by providing excellent customer service and addressing their specific pet care concerns
- Utilized specialized tools such as clippers, shears, brushes, combs, and nail trimmers to achieve desired grooming results
- Implemented proper restraint techniques when necessary to ensure the safety of both groomers and pets
- Identified skin conditions or abnormalities during grooming sessions and promptly reported them to pet owners for further veterinary attention if needed
- Educated pet owners on basic coat maintenance between grooming appointments to promote overall pet health
- Managed inventory of grooming supplies and equipment to ensure availability for daily operations
- Maintained accurate records of each pet's grooming history, preferences, and any special instructions provided by the owner
- Adhered to strict sanitation protocols to prevent the spread of diseases or parasites among pets
Sales Associate
Lowe's Home Improvement
03.2025 - 05.2025
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Server/Busser
Grace and grit
06.2022 - 09.2024
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
- Provided exceptional service to guests during events, ensuring a positive and memorable experience
- Efficiently set up and organized event spaces, including tables, chairs, linens, and decorations
- Collaborated with event coordinators to execute seamless events according to client specifications
- Assisted in the preparation and serving of food and beverages during events
- Managed multiple tasks simultaneously while maintaining attention to detail and quality standards
- Responded promptly to guest requests or concerns, resolving issues in a professional manner
- Maintained cleanliness and organization of event areas throughout the duration of each event
- Followed all safety protocols and guidelines when handling food, beverages, and equipment
- Worked effectively as part of a team to ensure smooth operations before, during, and after events
- Adhered to company policies regarding dress code, punctuality, attendance, and professionalism
- Served around 200+ guests per event with high levels of customer satisfaction
- Received consistently positive feedback from clients for excellent service delivery
Trainer
KouvrsK9s
04.2023 - 08.2024
- Oversaw daily operations of the business and provided guidance when needed.
- Monitored cash flow to ensure proper budgeting of resources.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Responded promptly to customer inquiries related to services provided or general questions about canine behavior.
- Maintained accurate records regarding animal behavior changes throughout the duration of their training programs.
- Created individualized training plans for each dog based on their needs and abilities.
- Provided educational seminars for pet parents on topics such as puppy development stages and preventative care measures.
- Performed follow-up visits at client homes to assess success of training program implementation by owners.
- Stayed up-to-date on new developments in canine behavior research and trends in the industry through continuing education courses and professional networking opportunities.
- Utilized positive reinforcement techniques to encourage desirable behaviors in dogs.
- Demonstrated use of various types of equipment such as long lines, prong collars, head halters, clickers, treats bags and toys when necessary.
- Advised customers on selecting appropriate breeds that are best suited for their lifestyle and living situation.
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Assisted owners in addressing problem behaviors such as barking, chewing, digging, jumping, and aggression.
Barista/Assistant Manager
North Fork Roasting Co
06.2022 - 01.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Operated cash registers to process payments for goods and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Vet Technician Assistant
Wild life refuge
05.2021 - 11.2023
- Maintained accurate records of patient treatments and progress notes.
- Assisted with medical treatments such as wound cleaning, bandaging, splinting, dental care.
- Administered medications and vaccinations as prescribed by a veterinarian.
- Assisted veterinarians in examining and treating animals.
- Cleaned and sterilized instruments used in medical procedures according to established protocols.
- Provided support for surgeries, including prepping the animal and surgical area.
- Prepared food for hospitalized animals according to instructions from veterinarians.
- Ensured proper handling of animals when transferring them from cages to examination tables or other areas within the clinic.
- Maintained cleanliness of exam rooms between appointments; stocked shelves with necessary supplies.
- Maintained accurate records of all incoming and outgoing wildlife cases in accordance with regulations.
- Provided food, water, shelter, and enrichment to resident wildlife in care.
- Performed routine health checks on animals under care to monitor their progress.
- Cared for animals and provided enrichment activities to promote well-being.
Education
High School Diploma -
Eastport-South Manor Junior Senior High School
Manorville, NY06.2019
Skills
- Promotional displays
- Customer relationship building
- Suture removal
- Veterinary assistant
- Animal grooming
- Animal welfare
- Clover
- Stock organizing
- Fine dining experience
- Increasing sales revenue - Sales revenue increased (11-15%)
- Cleaning
- Pruning (plant care)
- Fast casual experience
- Restaurant management
- Basic math
- Packaging orders
- Farming
- Microsoft Word
- Sales transaction processing
- Square (POS)
- Customer complaint resolution
- Dog walking
- Wine knowledge
- Sales support
- Phone etiquette
- Customer communication
- Cross-selling
- Kitchen experience
- Math
- Restaurant experience
- Bussing
- Order processing
- Self-directed learning
- Dog grooming
- Vaccinations
- Animal Nutrition
- Promoting products
- Plant propagation
- Guest relations
- Medical receptionist
- Pricing
- Customer inquiry handling
- Clinical Research
- Damaged goods handling
- Preparing for stocktakes
- Seasonal event floral design
- Cash handling
- Display design
- High-end sales
- Sanitation
- Writing skills
- Product demos
- Fertilizing
- Order preparation
- Watering
- Loyalty marketing
- Situational awareness
- Rehabilitation techniques
- Patient Monitoring
- Animal illness recognition
- Retail sales
- Updating inventory records
- Providing product information
- Upselling
- Teamwork
- Customer returns handling
- Visual merchandising
- Client Communication
- Animal Handling
- Bartending
- Medical record-keeping
- Post Operative Care
- Monitoring recovery
- Pet sitting
- Animal body language reading
- Order inquiry handling
- Mechanic experience
- Pet grooming dryers
- Food industry
- Problem-solving
- Receiving shipments
- Pricing strategies
- Kennel experience
- Expiration dates monitoring
- Food truck experience
- Surgical Assistance
- Wound Management
- Microsoft Excel
- Time management
- Front desk
- Food service
- Hospitality
- Culinary experience
- Customer service
- Negotiation
Certification
- Forklift Certification - Present
- Driver's License
Languages
Bilingual
Timeline
Secretary
Tri County Seasons Plumbing & Restoration Inc
10.2025 - 12.2025
Pet Groomer
Zoomin Groomin
06.2025 - 10.2025
Sales Associate
Lowe's Home Improvement
03.2025 - 05.2025
Trainer
KouvrsK9s
04.2023 - 08.2024
Server/Busser
Grace and grit
06.2022 - 09.2024
Barista/Assistant Manager
North Fork Roasting Co
06.2022 - 01.2024
Vet Technician Assistant
Wild life refuge
05.2021 - 11.2023
High School Diploma -
Eastport-South Manor Junior Senior High School