Madison Rubio
Atlanta,GA
Summary
Highly dedicated and customer-focused professional with over 10 years of experience providing exceptional support in dynamic, fast-paced environments. Adept at resolving customer inquiries, troubleshooting issues, and delivering clear, effective communication to enhance customer satisfaction. Equipped with strong multitasking skills, problem-solving abilities, and a passion for creating positive experiences. Seeking a Customer Support Specialist role to leverage my skills in customer service, problem resolution, and digital product support.
Overview
12
12
years of professional experience
Work History
Family Assistant (Full-Time)
DeJong Family
09.2021 - Current
- Act as the main point of contact for the family, managing schedules, appointments, and household logistics, ensuring smooth daily operations.
- Utilize strong communication skills to address and resolve issues, providing a stress-free environment for the family.
- Proactively anticipate needs and implement solutions to improve household efficiency and satisfaction.
Wholesale Sales Associate (Seasonal)
Joy Susan
07.2018 - Current
- Provide excellent customer service and sales support at biannual trade shows, handling inquiries, resolving issues, and closing sales.
- Coordinate inventory management and sales tracking to ensure accurate forecasting and product availability.
- Collaborate with cross-functional teams to address customer needs and provide timely solutions.
Nanny (Part and Full-Time)
Multiple Families
08.2012 - 07.2021
- Delivered personalized support to families, managing day-to-day tasks, schedules, and remote learning during the pandemic.
- Fostered positive relationships through effective communication, ensuring the highest level of trust and satisfaction for each family.
- Proactively resolved challenges and adapted quickly to the changing needs of each family and their children.
Preschool Teacher (Part-Time)
Freedom Park Preschool
07.2018 - 05.2020
- Led classroom activities, demonstrating leadership in organizing and executing educational and creative projects.
- Transitioned to virtual learning platforms, maintaining high levels of communication with students and parents, ensuring smooth and engaging learning experiences.
- Actively contributed to administrative duties including lesson planning and student record management.
Education
Bachelor of Arts - Studio Art
Georgia State University
Atlanta, GA05-2018
Skills
- Exceptional Communication (Written & Verbal)
- Customer Service & Support
- E-commerce and Digital Product Knowledge
- Problem-Solving & Troubleshooting
- Strong Interpersonal Skills
- Time Management & Multitasking
- Microsoft & Google Workspace Proficiency
- Familiarity With Project Management Tools (eg Slack)
Timeline
Family Assistant (Full-Time)
DeJong Family
09.2021 - Current
Wholesale Sales Associate (Seasonal)
Joy Susan
07.2018 - Current
Preschool Teacher (Part-Time)
Freedom Park Preschool
07.2018 - 05.2020
Nanny (Part and Full-Time)
Multiple Families
08.2012 - 07.2021
Bachelor of Arts - Studio Art
Georgia State University
Similar Profiles
Isaac Kuiper, PE, CPD, CDTIsaac Kuiper, PE, CPD, CDT
Mechanical Engineer at Hooker DeJong, Inc.Mechanical Engineer at Hooker DeJong, Inc.
David PhillipsDavid Phillips
Delivery Driver at Dejong EnterprisesDelivery Driver at Dejong Enterprises
Delaney DavisDelaney Davis
Part-Time Small Bakery Customer Service at Henry DeJongPart-Time Small Bakery Customer Service at Henry DeJong