Hi, I’m
MADISON RUDESILL
Boulder City,NEVADA
Summary
Experienced with managing front desk operations and delivering exceptional guest services. Utilizes effective communication and problem-solving skills to ensure guest satisfaction. Track record of maintaining organized and efficient front desk procedures.
Overview
5
years of professional experience
Work History
Boulder Dam Hotel and Museum
Hotel Receptionist / Digital Archivist
11.2024 - Current
Job overview
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within throughout shift, closely following strict guidelines for customer service and satisfaction.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Evaluated and implemented new software solutions that improved overall archive management efficiency, saving time and resources.
- Evaluated 800 records for accuracy, value and status of preservation.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
- Improved collection organization and streamlined retrieval process with meticulous cataloging of archival materials.
- Maintained knowledge of museum topics by studying new artifacts and exhibits.
- Provided reference assistance to patrons, guiding them in locating relevant resources within the archives.
Masterpiece Cuisine
Catering Server
04.2024 - Current
Job overview
- Cleaned up venue after events and assisted with inventory, food storage, and closeout tasks.
- Facilitated smooth operations through effective communication with other staff members.
- Developed strong organizational skills while managing multiple tasks simultaneously during peak hours.
- Prepared tables for meals by setting up linens, silverware, and glassware.
- Removed dirty dishes and glasses from tables or counters to take to kitchen for proper cleaning.
- Followed health and safety guidelines to ensure the quality of food being served.
- Replenished buffet items to deliver food consistency and freshness.
- Provided exceptional service to guests at corporate and social events in a professional and friendly manner.
Masterpiece Cuisine
Office Assistant
04.2024 - 10.2024
Job overview
- Organized and maintained filing systems to ensure efficient document retrieval.
- Supported staff by performing data entry and completing administrative duties.
- Simplified office procedures to increase efficiency and productivity.
- Typed, formatted, and proofread outgoing correspondence and documents.
Boulder Dam Restaurant
Server/Busser
05.2023 - 11.2023
Job overview
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used focus and memorization skills to keep track of tables and remember orders.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Winning Ranch
Ranch Hand
02.2023 - 04.2023
Job overview
- Fixed animal shelters, pens and enclosures to keep animals safe.
- Administered medication, vaccinations and wormers to livestock.
- Assisted with farm chore coverage to maintain animals and garden.
- Monitored livestock health and administered treatments as needed.
- Performed variety of tasks to maintain ranch workshop and tools in clean and safe condition.
Southwest Diner
Busser
06.2020 - 02.2023
Job overview
- Removed plates and glasses from tables after meals.
- Assisted in setting up and clearing tables quickly and efficiently.
- Helped to set up large parties and special events.
- Provided assistance to servers as needed during busy periods of operation.
- Responded to guests' requests in a timely manner with accuracy and courtesy.
- Greeted guests warmly upon arrival and provided menus as needed.
- Swept and mopped dining areas after closing.
- Moved tables and chairs according to expected customer numbers.
- Performed daily cleaning duties such as sweeping, mopping floors, washing dishes.
Education
Pinecrest Academy CadenceHenderson, NV
High School Diploma
05-2022
University Overview
- Honoree of College & Career Ready
- College Dual Enrollment with CSN
- Millennial Scholarship Recipient
- Completed AP course in all Academic Curriculums
- Ranked in Top 25% of class
Skills
- Positive Attitude
- Problem Solving
- Customer Service/Experience
- Communicating with Clients
- Creativity
- Good under pressure
- Leadership
- Communication
- Customer service
Extracurricular activities
Horseback riding lessons for youth
Timeline
Hotel Receptionist / Digital Archivist
Boulder Dam Hotel and Museum
11.2024 - Current
Catering Server
Masterpiece Cuisine
04.2024 - Current
Office Assistant
Masterpiece Cuisine
04.2024 - 10.2024
Server/Busser
Boulder Dam Restaurant
05.2023 - 11.2023
Ranch Hand
Winning Ranch
02.2023 - 04.2023
Busser
Southwest Diner
06.2020 - 02.2023
Pinecrest Academy Cadence
High School Diploma
Similar Profiles
Meghan KalmusMeghan Kalmus
Member Service Representative at Boulder Dam Credit UnionMember Service Representative at Boulder Dam Credit Union
Annabel KellyAnnabel Kelly
Server at Boulder Dam brewing Co.Server at Boulder Dam brewing Co.
Lori PrestonLori Preston
CEO/EXECUTIVE DIRECTOR at MUSEUM OF BOULDERCEO/EXECUTIVE DIRECTOR at MUSEUM OF BOULDER
DEBORAH CARMICHAELDEBORAH CARMICHAEL
Office Manager at Grace Christian AcademyOffice Manager at Grace Christian Academy
Shelly DavisShelly Davis
Customer Service Coordinator at Suddath Relocation SystemsCustomer Service Coordinator at Suddath Relocation Systems