Madison Ruiz
Victoria,TX
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Member Service Representative - Teller
Victoria Teachers Federal Credit Union
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases.
- Opened customer accounts and provided deposit and withdrawal receipts.
Seasonal Teller
Texas Dow Employee Credit Union
10.2022 - 02.2023
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Monitored and reported suspicious activity in line with bank security policies.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
Lead Bank Teller
Wells Fargo
07.2019 - 02.2022
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Identified potential needs through observation, questioning, and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Sales Associate
Maurices
08.2015 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Store Manager
Cottonwood Financial
03.2018 - 06.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
Teller
IBC Bank
06.2017 - 03.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
No Degree - Business And Finance
University of Houston - Victoria
Victoria, TXHigh School Diploma -
Victoria East High School
Victoria, TX05.2017
Skills
- Excellent time management skills
- Relationship building and management
- Business development
- Detail-oriented
- Self-sufficient
- Rapid data entry skills
- Cash handling expertise
- People-oriented
- Goal-oriented
Timeline
Member Service Representative - Teller
Victoria Teachers Federal Credit Union
07.2023 - Current
Seasonal Teller
Texas Dow Employee Credit Union
10.2022 - 02.2023
Lead Bank Teller
Wells Fargo
07.2019 - 02.2022
Store Manager
Cottonwood Financial
03.2018 - 06.2019
Teller
IBC Bank
06.2017 - 03.2018
Sales Associate
Maurices
08.2015 - 03.2021
No Degree - Business And Finance
University of Houston - Victoria
High School Diploma -
Victoria East High School
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