Madison Russell
Summary
Possesses strong leadership and communication skills, bringing positive and motivating energy to team. Combines deep understanding of sales strategies and market analysis with proficiency in CRM software and data-driven decision-making. Capable of driving revenue growth and fostering long-term client relationships.
Overview
9
9
years of professional experience
Work History
Head of Sales
Spectator Sport
09.2022 - Current
- Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Dental Office Administrator
Warr Dental PC
02.2022 - 09.2022
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
Medical Receptionist
Sundwall Family Medicine
07.2021 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Nanny
Self Employed
05.2018 - 07.2020
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
Sales Associate
Paper Crush
05.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Receptionist
Cookie Cutter's Haircuts for Kids
08.2015 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Diploma - Art and Design
Utah Valley University
Skills
- Leadership
- Adaptability
- Problem solving
- Key account growth
- Sales operations
- CRM proficiency
Timeline
Head of Sales
Spectator Sport
09.2022 - Current
Dental Office Administrator
Warr Dental PC
02.2022 - 09.2022
Medical Receptionist
Sundwall Family Medicine
07.2021 - 02.2022
Nanny
Self Employed
05.2018 - 07.2020
Sales Associate
Paper Crush
05.2016 - 07.2018
Receptionist
Cookie Cutter's Haircuts for Kids
08.2015 - 08.2016
Diploma - Art and Design
Utah Valley University
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