Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Madison Sackman

Scottsdale,AZ

Summary

Attentive Bartender with experience in large-scale casual dining establishments and social media marketing. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

5
5
years of professional experience

Work History

Bartender

Joes Sports Bar And Grill
05.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Responsible for pull tab sales, as well as accurate counting and pay out to cash winners.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Lead Bartender

Bomb Burritos LLC
02.2023 - 05.2023
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Produce Manager/Social Media Manager

Wenatchee Natural Foods
05.2022 - 03.2023
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Purchased organic produce from local farmers and priced everything in order to achieve margin and sales goals.
  • Planned attractive produce displays, using color and texture to enhance.
  • Consistently posted on company's Instagram and Facebook in order to achieve business goals.
  • Increased sales significantly by upselling higher-end products to customers.
  • Learned over 20 different supplements to accommodate guests' nutritional needs.
  • Memorized over 30 drink recipes which included smoothies, juices, coffee, and tea.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Bartender/Server

Fire At Pybus Public Market
08.2022 - 02.2023
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Rentals Manager

W/W Pumping
01.2021 - 08.2021
  • Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Server

Big Boys Kainan
01.2019 - 06.2019
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Logistics Associate

Amazon DSE7
11.2018 - 01.2019
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.

Education

Bachelor of Science - Nutrition

Eastern Washington University
Cheney, WA
06.2022

Associate of Arts - Philosophy

Highline College
Seattle, WA
06.2019

High School Diploma -

Eastmont Senior High School
East Wenatchee, WA
06.2018

Skills

  • Beer, Wine, and Liquor Knowledge
  • Multitasking and Prioritization
  • Mixed Drinks Preparations
  • Safe Food Handling Procedures
  • Gambling Procedures
  • Social Media Marketing and Management
  • Produce Management
  • Call Volume and Quality Metrics
  • First Aid/CPR
  • POS Systems and Ordering Platforms
  • Invoice Preparation and Processing

Timeline

Bartender

Joes Sports Bar And Grill
05.2023 - Current

Lead Bartender

Bomb Burritos LLC
02.2023 - 05.2023

Bartender/Server

Fire At Pybus Public Market
08.2022 - 02.2023

Produce Manager/Social Media Manager

Wenatchee Natural Foods
05.2022 - 03.2023

Rentals Manager

W/W Pumping
01.2021 - 08.2021

Server

Big Boys Kainan
01.2019 - 06.2019

Logistics Associate

Amazon DSE7
11.2018 - 01.2019

Bachelor of Science - Nutrition

Eastern Washington University

Associate of Arts - Philosophy

Highline College

High School Diploma -

Eastmont Senior High School

Similar Profiles

CREATE PROFILE