Madison Safran
Tooele
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at Morgan Stanley. Proven ability to enhance customer satisfaction through effective communication and teamwork. Experienced in managing complex inquiries and utilizing CRM software to maintain accurate records, ensuring efficient service delivery and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Global Service Desk
Morgan Stanley
08.2024 - Current
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with clients and others via chat, calls and email.
- Worked as a team to find resolutions for outages or common issues across tickets
- Took ownership of tickets within our ticketing system and accurately notated and stored them
Dealer Flooring Specialist
Zions Bancorporation
04.2023 - 01.2024
- Managed inventory levels and conducted regular audits to ensure accurate stock management.
- Answered telephone and email inquiries from dealers across Utah
- Assisted relationship officers in maintaining relationships with dealers and their credit lines and balance's.
- Compiled daily reports for all flooring lines and current balances of dealerships
Customer Service Representative
Merrick Bank
06.2021 - 11.2022
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed customer inquiries via phone, email, and chat, ensuring timely responses and resolutions.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UTSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Computer skills
Timeline
Global Service Desk
Morgan Stanley
08.2024 - Current
Dealer Flooring Specialist
Zions Bancorporation
04.2023 - 01.2024
Customer Service Representative
Merrick Bank
06.2021 - 11.2022
Bachelor of Science - Finance
Western Governors University
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