Madison Sager
Hopkinsville,KY
Summary
Dynamic Warehouse Team Lead at DSV Logistics with proven expertise in optimizing operations and enhancing team efficiency. Skilled in inventory management and OSHA safety protocols, I successfully implemented process improvements that boosted productivity and on-time delivery rates. Adept at training and mentoring, I foster a collaborative work environment focused on excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Team Lead
DSV Logistics
Clarksville, TN
08.2020 - Current
- Led daily operations to optimize warehouse workflow and improve team efficiency.
- Trained and mentored new team members on safety protocols and operational procedures.
- Coordinated inventory management processes to ensure accurate stock levels and timely order fulfillment.
- Implemented process improvements that reduced handling time and increased productivity across shifts.
- Managed team scheduling to align workforce availability with peak operational demands.
- Trained employees on equipment operation and safety protocols.
- Ensured a safe working environment by enforcing safety protocols, leading training sessions, and promptly addressing hazards.
- Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
- Boosted on-time delivery rates by closely monitoring order progress and addressing potential delays proactively.
- Oversaw the receipt of inbound shipments, ensuring accurate documentation and timely distribution of goods to appropriate locations within the warehouse.
Customer Service Cashier
Hobby Lobby
Hopkinsville, KY
04.2018 - 07.2020
- Processed customer transactions efficiently and accurately at point of sale.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization in checkout area to ensure operational efficiency.
- Handled cash register operations, including balancing drawers at end of shifts.
Dog Caretaker
The Pet Lodge
Hopkinsville, KY
10.2017 - 04.2018
- Provided daily care for dogs, ensuring their safety and well-being.
- Administered medications and monitored health conditions as needed.
- Maintained clean and organized facilities, adhering to hygiene standards.
- Assisted in training and socializing dogs to promote positive behaviors.
Waitress
McNamara’s Pub & Eatery
DuPont, WA
06.2016 - 03.2018
- Provided exceptional customer service to enhance guest satisfaction.
- Processed orders accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash and credit transactions with accuracy and attention to detail.
- Resolved customer inquiries and complaints promptly to maintain patron loyalty.
- Managed multiple tables while prioritizing guest needs effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Steilacoom High School
Steilacoom05.2016
Skills
- Order picking
- Shipping and receiving
- Stocking
- Warehouse operations
- OSHA safety trained
- SAP, EWM, JDA & Microsoft expert
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
- Warehouse functions
- Information confidentiality
- Employee training
- Task delegation
- Quality control
- Inventory control
- Inventory management
- Data analysis
- Equipment maintenance
- Workflow optimization
- Logistics coordination
- Vendor management
- Paperwork verification
- Communication skills
- Safety and compliance
- Inventory cycle counting
Certification
Pharmacy Tech Certification
Forklift Certification
Timeline
Warehouse Team Lead
DSV Logistics
08.2020 - Current
Customer Service Cashier
Hobby Lobby
04.2018 - 07.2020
Dog Caretaker
The Pet Lodge
10.2017 - 04.2018
Waitress
McNamara’s Pub & Eatery
06.2016 - 03.2018
High School Diploma -
Steilacoom High School