Madison Salentine
Fargo
Summary
Dynamic and reliable professional with a proven track record at Scheels, excelling in customer engagement and visual merchandising. Skilled in enhancing store appeal and fostering customer loyalty through active listening and clear communication. Recognized for training new team members and delivering tailored product recommendations, ensuring exceptional service and satisfaction.
Overview
5
5
years of professional experience
Work History
Merchandiser
Scheels
06.2024 - Current
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Part-Time Sales Associate
Scheels
10.2021 - 05.2024
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Assistant
Timber and Ash Designs
06.2020 - 09.2021
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked on projects in a timely manner that matched customer preference.
- Worked efficiently to provide the best outcome in the eyes of the customers.
- Kept work shop clean for effective work space.
Education
BBA - Marketing
University of North Dakota
Grand Forks, ND05-2024
High School Diploma -
Crookston High School
Crookston, MN05-2020
Skills
- Reliable and punctual
- Friendly and outgoing
- Active listener
- Teamwork and collaboration
- Clear communication
- Empathetic
Timeline
Merchandiser
Scheels
06.2024 - Current
Part-Time Sales Associate
Scheels
10.2021 - 05.2024
Assistant
Timber and Ash Designs
06.2020 - 09.2021
BBA - Marketing
University of North Dakota
High School Diploma -
Crookston High School
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