Summary
Overview
Work History
Skills
References
Timeline
Generic

M A D I S O N S A L I S B U R Y

mission viejo,CA

Summary

Seasoned professional utilizing exceptional communication skills and customer focused approach to maximize the quality of the dining experience. All the while having a clear understanding of alcohol service and liquor laws.

Overview

15
15
years of professional experience

Work History

Food Runner/Expeditor

Islands
Mission Viejo, California
08.2023 - Current
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Maintained a clean and organized work area throughout shift operations.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Assisted in training new staff members on restaurant operations and procedures.

Shift Lead

Coco's Kitchen and Bakery
09.2021 - 04.2023
  • Started as a server and worked my way up to being a shift lead. I managed the establishment if the manager had to go to meetings or leave for any other reasons. I trained servers and was trained in all areas of the business, including the kitchen. I gained numerous regulars over time and learned to hone my multitasking skills further as I managed the floor while working as a server with a full section.

Server

El Torito
09.2019 - 08.2021
  • I was responsible for providing a high-caliber experience and exceptional customer service skills to a discerning clientele. The invaluable relationships I cultivated among staff and customers allowed me an invaluable experience with authentic Mexican-inspired dishes and high-quality tequilas.

Server

El Cortez
06.2018 - 09.2019
  • El Cortez was an invaluable experience learning about authentic Mexican style dishes, high-quality tequilas, Latin-based beers and teamwork.

Server

Paul's Pantry
01.2016 - 04.2019
  • My customer service skills can be seen in the close relationships I have made with numerous loyal customers of the establishment. Also, I strengthened my serving experience by multitasking as a food runner, cashier, and server.

Server

Red Robin
04.2015 - 01.2016
  • Red Robin taught me to pair drinks and food together with their rotating alcohol selection. Upselling was key.

Server

Corky's Kitchen & Bakery
01.2010 - 03.2014
  • Worked graveyard shifts, where I learned to manage the front of the house all on my own. I also worked dinner and breakfast hours during the day. I ensured that each guest was served courteously, quickly, and efficiently.

Skills

  • Extensive customer service experience
  • Positive and Enthusiastic Personality
  • Quick Learner
  • Adaptable
  • Productive multitasker

References

  • Faith Saathoff - General Manager El Torito - (562) 355 -3470
  • Michelle Heller – Manager Paul’s Pantry - (949) 235 – 0611
  • Gabriel Davila – Manager Corky’s Kitchen & Bakery - (949) 973 – 2674
  • Andrew Franco – Manager El Cortez - (949) 296 - 5261

Timeline

Food Runner/Expeditor

Islands
08.2023 - Current

Shift Lead

Coco's Kitchen and Bakery
09.2021 - 04.2023

Server

El Torito
09.2019 - 08.2021

Server

El Cortez
06.2018 - 09.2019

Server

Paul's Pantry
01.2016 - 04.2019

Server

Red Robin
04.2015 - 01.2016

Server

Corky's Kitchen & Bakery
01.2010 - 03.2014

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