Madison Sampson
Denton,TX
Summary
Sharp-eyed, motivated, and reliable worker with 3 years of experience, including non-paid volunteer work, ensuring seamless customer transactions and thriving sales, managing inventory and adhering to departmental policies. Able to communicate with team members at all levels, provide direction, and remain open to feedback. Has also trained new team members and has had great results. When counting cash to balance the cash drawer, be meticulous and quick. Good listening skills combined with a detail-oriented and attentive nature.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Line Cook
Slap Burger Bar
10.2022 - 03.2023
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
- Restocked food items throughout the shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained the correct temperature of food products.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace, and washing utensils and glassware.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
Cashier
7-Eleven
06.2022 - 01.2023
- Operated cash register or POS system to receive cash, check, and credit card payments.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Answered customer questions and provide store information.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using the point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register areas organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
Host
Dave and Buster
12.2021 - 04.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front-of-house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Cleaned and restocked counter areas, replenished cash drawer, and checked server supplies to facilitate operations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Front Desk Receptionist
Aqua Tots
06.2021 - 08.2021
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Psychology
University of North Texas
Denton, TX05.2026
High School Diploma -
Centennial High School
Frisco, TX05.2022
Skills
- Microsoft Office
- Customer Service
- Greeting and Seating Clients
- Courteous and Professional
- Calendar Management
- Verbal and Written Communication
- Appointment Scheduling
- Cash Transactions
- Technologically Savvy
- Team Collaboration
- Proper Food Handling
- Team Oriented
- Ingredient Stocking
- Food Safety Standards
- Sanitize Surfaces
Certification
- TABC Certified
- First Aid/CPR Certified
Timeline
Front Line Cook
Slap Burger Bar
10.2022 - 03.2023
Cashier
7-Eleven
06.2022 - 01.2023
Host
Dave and Buster
12.2021 - 04.2022
Front Desk Receptionist
Aqua Tots
06.2021 - 08.2021
Psychology
University of North Texas
High School Diploma -
Centennial High School
- TABC Certified
- First Aid/CPR Certified
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