Madison Saunders
CO Restaurant
Raleigh,NC
1
Certification
8
years of professional experience
Energetic and customer service-oriented front of house staff member.
Professional hospitality worker prepared to deliver exceptional guest service and operational excellence. Extensive experience in enhancing customer satisfaction and maintaining smooth and efficient front-of-house environment. Known for strong teamwork and adaptability, ensuring seamless service even during peak times.
Work History
Front of House Staff Member
2 Years 2 Months- Delivered exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Handled cash transactions accurately, maintaining a balanced till at end of shifts.
- Implemented efficient seating strategies, optimizing table turnover during peak hours.
- Maintained cleanliness and organization in dining areas, adhering to health and safety standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Baker
11 Months- Crafted a variety of artisanal pastries, ensuring high quality and freshness daily.
- Managed inventory levels for baking ingredients, reducing waste through efficient stock rotation.
- Trained new staff on baking techniques, maintaining consistency in product quality and presentation.
- Collaborated with team members to maintain cleanliness and organization in baking areas, adhering to health standards.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
Kitchen staff
8 Months- Created visually appealing garnishes and sauces for dishes in a fast-paced kitchen environment.
- Prepared salads, cold soups, desserts, and charcuterie plates at garde manger station, ensuring quality and freshness of ingredients.
- Maintained inventory records and tracked purchases using invoice tools to ensure accurate stock levels and availability of supplies.
Team Leader
9 Months- Baked high-quality sweet desserts and savory pastries through precise mixing, dividing, shaping, and proofing techniques.
- Led team in daily production activities, ensuring high-quality standards and timely output.
- Trained new employees on operational procedures and safety protocols to enhance team performance.
- Streamlined inventory management process, reducing waste and improving stock availability.
Cooking Instructor
5 Months- Designed and executed engaging lesson plans tailored to diverse young learners.
- Supervised students in kitchen lab settings and taught basic cooking skills during one-on-one and group classes.
- Developed engaging lesson plans for diverse age groups to enhance culinary skills and creativity.
- Instructed hands-on cooking sessions, fostering teamwork and communication among students.
- Demonstrated proper kitchen safety practices to ensure a safe learning environment.
Education
Baking and Pastry Arts Degree
Skills
Food safety and sanitation
Customer service
Order taking
Greeting guests
Cleanliness
Active listener
Team player
Certification
- ServSafe Certification
- ACF medal
- TIPS Certification
- Hotel and Hospitality Certification
Timeline
Front of House Staff Member
CO Restaurant
04.2024 - 06.2026Read More
Baker
Layered Croissanterie
06.2022 - 05.2023Read More
Kitchen staff
Fiction Kitchen
12.2019 - 08.2020Read More
Team Leader
Burney’s Sweets & More
02.2019 - 11.2019Read More
Cooking Instructor
Flour Power Kids Cooking Studios
12.2018 - 05.2019Read More
Wake Technical Community College
Baking and Pastry Arts Degree
Read More