Summary
Overview
Work History
Education
Skills
Timeline
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Madison Savage

Cloverdale,CA

Summary

Dynamic Chief Stewardess with a proven track record at Avalanche Sail Yacht, excelling in guest relations and exceptional leadership. Enhanced service quality through the implementation of standard operating procedures, while meticulously managing inventory and budgets. Detail-oriented professional dedicated to elevating guest experiences and ensuring safety through updated emergency plans.

Overview

10
10
years of professional experience

Work History

Chief Stewardess

Avalanche Sail Yacht
06.2021 - 12.2022
  • Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
  • Updated emergency response plans periodically to address potential risks associated with changing circumstances aboard.
  • Monitored budgets closely while maintaining superior levels of service quality onboard.
  • Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
  • Provided personalized concierge services to guests during their stay, arranging transportation, excursions, and reservations as needed.
  • Increased efficiency by creating and implementing standard operating procedures for the interior team.

Property Manager

101 Properties
01.2019 - 06.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Hairstylist

Brush Salon
08.2017 - 04.2019
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Educated customers on products to maximize benefits.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Determined appropriate hair treatments based on conditions and textures.
  • Distributed business cards outside of salon to generate new business.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Customized hair color formulations to create unique looks and enhance client's appearance.

Restaurant Waiter

The Office Bar & Lounge
01.2015 - 04.2017
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hairstylist

Patrrick Evans Salon
05.2013 - 11.2014

Education

Child Development

Cuesta College
San Luis Obispo, CA

Public Speaking

City College of San Francisco
San Francisco, CA
06.2016

Skills

  • Exceptional leadership
  • Detail-oriented

Timeline

Chief Stewardess

Avalanche Sail Yacht
06.2021 - 12.2022

Property Manager

101 Properties
01.2019 - 06.2020

Hairstylist

Brush Salon
08.2017 - 04.2019

Restaurant Waiter

The Office Bar & Lounge
01.2015 - 04.2017

Hairstylist

Patrrick Evans Salon
05.2013 - 11.2014

Child Development

Cuesta College

Public Speaking

City College of San Francisco
Madison Savage