Madison Sawin
Rosemount,MN
Summary
Dynamic Customer Satisfaction Specialist with proven expertise at Michael's Arts & Crafts Store, adept at enhancing customer experiences through effective problem-solving and CRM software utilization. Recognized for exceptional adaptability and time management skills, consistently streamlining processes to boost service delivery and customer satisfaction.
Customer service professional prepared for this role with solid background in fostering positive customer experiences. Proven ability to adapt to changing needs and collaborate effectively with teams to achieve desired outcomes. Skilled in conflict resolution, communication, and implementing strategies to enhance customer satisfaction. Reliable and results-driven, ensuring high standards are consistently met.
Overview
6
6
years of professional experience
Work History
Customer Satisfaction Specialist
Michael's Arts & Crafts Store
10.2019 - Current
- Supported customer inquiries, providing accurate information and solutions to enhance satisfaction.
- Assisted in resolving complaints, ensuring timely follow-up and effective communication with customers.
- Collaborated with team members to streamline processes for improved service delivery.
- Learned and utilized customer relationship management (CRM) software to track interactions and feedback.
- Adapted quickly to new tools and systems, enhancing operational efficiency in customer support tasks.
- Participated in training sessions to develop product knowledge and improve support skills.
- Processed orders, service requests and applied information to customers.
Education
General
Rosemount Senior High
Rosemount, MN05-2020
Skills
- Time management
- Multitasking and organization
- Shipping and receiving
- Adaptability and flexibility
- Task prioritization
- Product knowledge
- CRM software
- Customer service
- Problem-solving
Timeline
Customer Satisfaction Specialist
Michael's Arts & Crafts Store
10.2019 - Current
General
Rosemount Senior High
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