Madison Schenk
Orlando
Summary
Results-driven professional with extensive experience in sales and operations. Proven ability in performance reporting and process optimization. Expertise in conflict resolution and effective communication to boost team performance and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Manager
Fun Spot America
Orlando
04.2024 - Current
- Formulated sales strategies to attract new guests and retain existing customers.
- Trained new employees on equipment usage and operational processes.
- Coordinated team schedules and resources to meet production demands.
- Instructed new team members on event procedures and customer service protocols.
- Engaged customers through effective interpersonal skills.
- Exceeded customer satisfaction by implementing creative problem-solving solutions.
Operations Lead
Fun Spot America
Orlando
02.2022 - 04.2024
- Streamlined daily operations to enhance workflow efficiency and effectiveness.
- Led a team to ensure adherence to operational processes and procedures.
- Resolved escalated issues involving customers and employees to maintain service quality.
- Supervised guest services and attractions to optimize daily operations.
- Created reports detailing operational activities, performance metrics, and customer feedback.
- Developed policies and procedures promoting a safe working environment.
Education
GED -
Orange Technical College
Orlando, FL03-2022
Skills
- Sales strategy
- Customer engagement
- Performance reporting
- Conflict resolution
- Effective communication
- Event coordination
- Team leadership
- Operational oversight
Timeline
Sales Manager
Fun Spot America
04.2024 - Current
Operations Lead
Fun Spot America
02.2022 - 04.2024
GED -
Orange Technical College