Madison Schroeder

Clinical & Patient Support

• Assisted physical and occupational therapists in implementing treatment plans, including therapeutic exercises and modalities (e.g., ultrasound, electrical stimulation)
• Supported patients during therapy sessions, ensuring comfort, safety, and encouragement throughout exercises
• Maintained treatment areas by preparing equipment, sanitizing stations, and organizing supplies to ensure a clean and efficient environment

Administrative & Front Desk Support

• Managed front desk operations including patient scheduling, phone calls, payments, and insurance documentation while ensuring HIPAA compliance
• Facilitated intake and discharge processes, organized medical records, and ensured accurate data entry and filing
• Coordinated communication between patients and therapy staff to support seamless care delivery

Clinic Operations & Maintenance

• Oversaw daily clinic upkeep including laundry, dishwashing, equipment maintenance, and cleaning per safety protocols
• Participated in supply inventory, restocking, and ordering medical materials to maintain operational readiness
• Assisted with facility opening/closing tasks, mail handling, and basic building maintenance (e.g., shoveling/salting for safety)

• Greet members, manage check-ins, and provide front-desk support during peak hours
• Use gym software (e.g., Mindbody) to manage schedules, memberships, and payments
• Handle new member onboarding, giving tours and assisting with trial sign-ups
• Maintain retail and common areas, restock supplies, and complete open/close checklists
• Support social media engagement by taking photos and promoting events online

• Delivered exceptional customer service in a fast-paced retail environment, greeting and assisting customers on the sales floor, fitting rooms, and at checkout
• Maintained store appearance and merchandise standards through restocking, folding, and visual recovery
• Operated POS system to process purchases, returns, and loyalty enrollments with speed and accuracy
• Promoted Old Navy credit cards and loyalty programs, consistently meeting daily and weekly conversion goals
• Supported omni-channel fulfillment tasks, including online order pick-up and ship-from-store transactions
• Collaborated with team members to meet sales goals, execute markdowns, and process shipments efficiently
• Adapted quickly to changing priorities and supported both front-of-house and back-of-house operations