Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madison Schultz

Grand Forks,ND

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

9
9
years of professional experience

Work History

Self Employed

Uber
10.2023 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.

Residential Shelter Staff

CVIC
07.2018 - 07.2024
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Participated in professional development and training opportunities to enhance skills.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in developing and setting realistic goals to promote positive change.

Homeless Service Specialist

Alluma
10.2023 - 04.2024
  • Provide Mental Health services and help to establish permanent housing.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Assessed community needs and identified resources for social and community service programs.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.

Volunteer Coordinator

Global Friends Coalition
03.2023 - 08.2023
    • Recruited and trained new volunteers on volunteer program goals and objectives.
    • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
    • Collaborated with other departments to maximize impact of volunteer efforts.
    • Worked with leadership staff and special committees to define volunteer mission and set standards.
    • Managed and tracked volunteer hours and progress to support accurate documentation.
    • Worked with program teams to identify and match volunteers with appropriate activities.

Resettlement Case Manager

Global Friends Coalition
03.2023 - 08.2023
    • Managed refugee and asylee education projects by fundraising and developing program opportunities.
    • Worked with refugees from multiple countries to improve access to social and educational services.
    • Worked effectively in fast-paced environments.
    • Applied effective time management techniques to meet tight deadlines.
    • Exercised leadership capabilities by successfully motivating and inspiring others.
    • Strengthened communication skills through regular interactions with others.

Para-professional

Grand Forks Public Schools
01.2022 - 03.2023
    • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
    • Prepared instruction materials, constructed bulletin boards, and set up work areas.
    • Tailored lesson plans for students with emotional and cognitive disabilities.
    • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
    • Reported on student progress, behavior, and social skills to parents.
    • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.

Beerista

The Other Half Coffee and Tap House
06.2021 - 09.2021
    • Followed alcohol awareness procedures for preventing excessive guest intoxication.
    • Kept restaurant presentable and well-stocked to meet customer needs.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Organized inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
    • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
    • Trained new staff on drink preparation, product promotion, food preparation, and sanitation protocol.
    • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Barista

Bully Brew Coffee
02.2021 - 09.2021
    • Operated espresso machines and commercial coffee brewers to create beverages.
    • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
    • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
    • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
    • Maintained regular and consistent attendance and punctuality.
    • Trained new team members with positive reinforcement and respectful, encouraging coaching.
    • Used POS system to accurately enter orders and process payments.

Certified Nursing Assistant

Valley Senior Living
09.2020 - 01.2021
    • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
    • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
    • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
    • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
    • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Sales Associate Manager

Payless Shoe Store
02.2018 - 05.2018
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
    • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
    • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
    • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
    • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Daycare provider

Little Keepers
07.2015 - 01.2016
    • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
    • Applied positive behavior management techniques to enhance social interactions and emotional development.
    • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
    • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
    • Encouraged children to develop healthy social and emotional skills.
    • Assisted in potty training and other daily hygiene activities to support child development.
    • Enforced rules and managed behavior through developmentally appropriate discipline.

Education

University of North Dakota
Grand Forks, ND

High School Diploma -

Grand Forks Central High School
Grand Forks, ND
01.2018

Skills

  • Excellent Communication
  • Analytical and Critical Thinking
  • Networking
  • Public Speaking
  • Project Management
  • Customer Service
  • Team Coordination
  • Flexible and Adaptable
  • Event Planning and Execution
  • Supervision and leadership
  • Multitasking Abilities
  • Cultural Awareness
  • Budget coordination
  • Resource Coordination
  • Spreadsheet tracking
  • Active Listening
  • Organization and Time Management

Accomplishments

  • Started an elementary service organization called International Order of the Rainbow for Girls Pledge.
  • Main Street Challenge Fellow in 2018 with a project for Mental Health
  • Alumni member of HOSA and two-year international qualifier
  • North Dakota Representative at an international conference for leadership in 2018 and 2020

Timeline

Self Employed

Uber
10.2023 - Current

Homeless Service Specialist

Alluma
10.2023 - 04.2024

Volunteer Coordinator

Global Friends Coalition
03.2023 - 08.2023

Resettlement Case Manager

Global Friends Coalition
03.2023 - 08.2023

Para-professional

Grand Forks Public Schools
01.2022 - 03.2023

Beerista

The Other Half Coffee and Tap House
06.2021 - 09.2021

Barista

Bully Brew Coffee
02.2021 - 09.2021

Certified Nursing Assistant

Valley Senior Living
09.2020 - 01.2021

Residential Shelter Staff

CVIC
07.2018 - 07.2024

Sales Associate Manager

Payless Shoe Store
02.2018 - 05.2018

Daycare provider

Little Keepers
07.2015 - 01.2016

University of North Dakota

High School Diploma -

Grand Forks Central High School

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Madison Schultz