Madison Seiler Thompson
Fort Worth,TX
Summary
Results-driven professional with a proven track record in driving business growth through strategic opportunities. Experienced in enhancing profitability, optimizing costs, and elevating customer service standards. Skilled in leading operational and sales teams while fostering strong relationships with clients and staff. Demonstrates decisive judgment and business acumen to achieve organizational objectives.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Cookie Mama LLC
Burleson, USA
04.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Desk Adjuster
Alacrity Solutions
Irving, Texas
05.2024 - 01.2026
- Evaluated insurance claims for accuracy and compliance with company policies.
- Collaborated with clients to gather necessary documentation for claim processing.
- Coordinated with field adjusters to assess property damage and determine claim validity.
- Communicated claim decisions clearly to clients, addressing inquiries and concerns.
- Documented claim details in the company database for future reference and analysis.
- Reviewed policy coverage to ensure proper handling of claims based on client needs.
- Trained junior adjusters on best practices and effective claims management techniques.
- Managed multiple claims simultaneously, ensuring timely processing and resolution efforts.
Personal Trainer
Second Chance Fitness
Mansfield, USA
01.2018 - 08.2020
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
Medical Assistant
Thomas J. Purgason MD
Arlington, USA
09.2012 - 06.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Collaborated with clients to gather necessary documentation for claim processing.
- Coordinated with field adjusters to assess property damage and determine claim validity.
- Communicated claim decisions clearly to clients, addressing inquiries and concerns.
- Documented claim details in the company database for future reference and analysis.
- Reviewed policy coverage to ensure proper handling of claims based on client needs.
- Trained junior adjusters on best practices and effective claims management techniques.
- Managed multiple claims simultaneously, ensuring timely processing and resolution efforts.
Education
Bachelor of Science - Exercise Science
East Central University
Ada, OK05.2017
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Planning
- Business Management
- Client Service
- Project Management
- Marketing
- Strategic Planning
- Client consulting
- Team leadership
- Problem solving
Certification
Licensed Adjuster, current, Texas, Florida
References
References available upon request.
Timeline
Desk Adjuster
Alacrity Solutions
05.2024 - 01.2026
Cookie Mama LLC
04.2020 - Current
Personal Trainer
Second Chance Fitness
01.2018 - 08.2020
Medical Assistant
Thomas J. Purgason MD
09.2012 - 06.2018
Bachelor of Science - Exercise Science
East Central University