Hi, I’m
Madison Seithel
Wentzville,MO
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Cuginos Restaurant Group. Proven ability to enhance guest experiences through effective multitasking and proactive problem-solving. Skilled in guest relations and complaint resolution, ensuring high satisfaction levels while maintaining a clean and welcoming environment.
Overview
2
years of professional experience
Work History
Cuginos Restaurant Group
Hostess/Busser
01.2024 - Current
Job overview
- Collaborated with kitchen staff to communicate guest needs and preferences.
- Assisted in training new hostesses on procedures and customer service standards.
- Monitored dining area for cleanliness, addressing issues proactively to enhance guest experience.
- Handled guest inquiries and complaints effectively, maintaining high satisfaction levels.
- Coordinated special events and large party reservations to ensure seamless service delivery.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Midwest Pool Management
Pool Attendant
06.2025 - 08.2025
Job overview
- Provided excellent customer service by addressing guest inquiries and concerns.
- Conducted regular inspections of pool facilities for maintenance needs.
- Enforced pool rules and regulations to promote a safe environment.
- Reported equipment malfunctions promptly to management for timely resolution.
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Pro Pool
Lifeguard
06.2024 - 08.2024
Job overview
- Enforced pool rules to maintain a safe environment for patrons.
- Assisted in maintaining cleanliness and organization of pool facilities.
- Conducted routine safety checks on lifeguard equipment and rescue tools.
- Trained new lifeguards on safety procedures and emergency protocols.
- Provided customer service by addressing patron inquiries and concerns effectively.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Liberty High SchoolLake St. Louis, MO
High School Diploma from College - Freshman
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Cleaning and sanitation
- Interactive communication skills
- Greeting guests
- Guest engagement
- Payment processing
- Hospitality service expertise
- Guest complaint resolution
- Safe food handling
- Food running
- Guest relations
- Seating arrangements
- Food safety
- Dining customer service
Timeline
Pool Attendant
Midwest Pool Management
06.2025 - 08.2025
Lifeguard
Pro Pool
06.2024 - 08.2024
Hostess/Busser
Cuginos Restaurant Group
01.2024 - Current
Liberty High School
High School Diploma from College - Freshman