Summary
Overview
Work History
Education
Skills
Timeline
Generic

MADISON SHEAR

Defiance,MO

Summary

Results-driven Management professional with 6 years of experience in business operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with upper management, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Overview

7
7
years of professional experience

Work History

Mortgage Loan Closer

Citi Bank
02.2021 - 08.2022
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
  • Provided highest level of service and support to customers, closing agents and realtors.
  • Communicated closely with inter-company staff members to promote quick and effective loan workflow.

Independent Contractor

Smoothie King
05.2020 - 10.2020
  • Assisted in the transfer of ownership process by hiring and training team members, developing managers, tracking Cost Of Goods, sales reporting, guest feedback and corporate feedback
  • Implemented food safety standards within the store
  • Developed, updated and optimized business intelligence resources
  • Complied with federal and company regulations to maintain high level of safety within the store
  • Increased the store's upselling percentages by 10% within a month which also raised the overall percentage for the midwestern territory to SKFI's brand standard of 45% or higher
  • Supported budget and project goals by keeping balanced inventory
  • Recorded supplies, parts, equipment and employee work hours for every week
  • Negotiated catering events through other businesses and guests
  • Created schedules based on units per labor hour to cut down on labor costs while still delivering outstanding guest service
  • Assessed each staff member's strengths and delegated daily tasks based upon knowledge and skills sets
  • Implemented marketing strategies within the store to increase sales
  • Implemented onsite safety protocols and procedures and properly trained all team members on prevention measures
  • Maintained high standards of safety, productivity and quality.

Corporate Field Trainer

Smoothie King Franchises Inc
02.2019 - 04.2020
  • Traveling across the country working alongside with the Home Office (Construction, IT, Suppliers, Marketing, HR), Operations team, Franchise Partners, Store Managers, and Team Members on all new store openings as well as pre-existing locations/ transfers
  • Ensuring that all Smoothie King brand requirements are being trained properly so that skills set in training are carried through and executed to allow guest to receive the service they deserve
  • Going into each location and setting up all brand standards, policies and procedures while Promoting and expanding our brands Purpose, Mission and Vision
  • Ensuring to manage all projects, ongoing task, un-planned or urgent matters that may arise so that all issues are addressed and resolved for the store to open on the designated start date
  • Training the team in a fun, exciting and entertaining manner – to ensure knowledge is well received
  • Implementing Food Safety Measures with the Franchisee and Team
  • Training Franchisee's and Mangers on all day to day operations including but not limited to Inventory, Guest Service, Converting PO's to Invoices, Waste Logs, COGS analysis reports, Deposits, HR Material, Marketing Strategy's, Trade Area Analysis, ETC
  • Building a rapport with the Franchisee and their Team Members
  • Allowing to talk with them on intense situations with tact and diplomacy while having the ability to clearly communicate the results, directives and being able to follow up in a professional manner
  • Creating documents and templates with the intention to develop into training material – that will further assist team at all store levels throughout the company
  • Ensuring to have an open line of communication with leadership to help develop key processes that will help to move the brand forward in operational goals/ procedures
  • Completed monthly budget reports based on my spending during travel
  • Documented training activities and changes to analyze program effectiveness
  • Developed complete training programs and led training using expert learning techniques.

General Manager

Smoothie King
08.2015 - 02.2019
  • Implemented corrective plans to assist stores when they were struggling based on business metrics
  • Tracked store numbers and enforced incentive programs for team members
  • Communicated and executed positive brand impressions with local store marketing in our community
  • Communicated unexpected situations to my management team and team members with ease and finesse
  • Handled financial reporting responsibilities
  • Preformed the stores talent management functions including identifying the talent, crafting succession plans, recruiting, hiring, management training, coaching and development
  • Conducted catering negotiations with other businesses and customers
  • Implemented marketing strategies through social media, setting up/designing mailers and coordinating events in the community
  • Ensured the highest quality and consistency of all smoothies and guest service
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of all areas of the store
  • Ensured compliance with operational standards, company policies, federal/state/local laws and ordinances
  • Always set priorities for the week based on monthly schedule and business trends
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations
  • Tracked yearly, monthly, weekly and daily sales to generate reports for business development planning
  • Managed shrink processes and inventory levels for corrective action planning to save costs
  • Implemented effective customer service surveys to encourage feedback
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.

Education

Cosmetology License -

Current Trends Academy
O'Fallon, MO
11.2023

Management Fundamentals Training Course - undefined

Smoothie King Franchises Incorporated
01.2018

Food Safety Certification -

National Registry of Food Safety Professionals
St Louis, MO
2017

High School Diploma -

Emil E. Holt Sr. High School
06.2015

Skills

  • Strong leadership skills
  • Experience with OSHA, EEOC, and other federal and state laws and local statutes
  • Self motivated
  • Over 6 years of management experience
  • Excellent communication and presentation skills
  • Intermediate skills in Microsoft Word, Excel & Power Point
  • Strong enthusiasm and drive for success
  • Training program design
  • Incentive initiatives
  • Customer service
  • Inventory management
  • Project organization
  • Planning and coordination
  • Invoice generation
  • Business operations

Timeline

Mortgage Loan Closer

Citi Bank
02.2021 - 08.2022

Independent Contractor

Smoothie King
05.2020 - 10.2020

Corporate Field Trainer

Smoothie King Franchises Inc
02.2019 - 04.2020

General Manager

Smoothie King
08.2015 - 02.2019

Cosmetology License -

Current Trends Academy

Management Fundamentals Training Course - undefined

Smoothie King Franchises Incorporated

Food Safety Certification -

National Registry of Food Safety Professionals

High School Diploma -

Emil E. Holt Sr. High School

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MADISON SHEAR