Summary
Overview
Work History
Education
Skills
Timeline
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Madison Shepherd

Arlington,TX

Summary

Proven Assistant Manager with a track record of enhancing tenant satisfaction and streamlining operations at RPM. Excelled in customer relations and staff supervision, significantly improving property management efficiency. Skilled in Realpage and team motivation, adept at leveraging technology and interpersonal skills to exceed performance goals.

Overview

2
2
years of professional experience

Work History

Assistant Manager

RPM
06.2023 - Current
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Posted policies and rules in common areas for tenant review.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Leasing Consultant

Pmg Management Svc
03.2023 - 06.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.

Leasing Consultant

Pmg Management Svc
09.2022 - 04.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.

Education

High School Diploma -

Arlington High School
Arlington, TX
06.2022

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Customer Relationship Management (CRM)
  • Realpage
  • Yardi
  • AppFolio
  • Word/Excell
  • Soci
  • Radix
  • Rapid Soft

Timeline

Assistant Manager

RPM
06.2023 - Current

Leasing Consultant

Pmg Management Svc
03.2023 - 06.2023

Leasing Consultant

Pmg Management Svc
09.2022 - 04.2023

High School Diploma -

Arlington High School

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Madison Shepherd