Madison Shlotzhauer
Sherrill
Summary
Psychology graduate with over five years of experience in diverse service roles, demonstrating a proven ability to resolve conflicts and foster positive relationships. Experience in leveraging empathy and active listening to support a wide range of individuals effectively. Eager to transition into social work, aiming to apply strong problem-solving and interpersonal skills to create meaningful change in people's lives. Committed to advocating for those in need and enhancing overall well-being through compassionate support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teaching Assistant/ Child Care Worker
The House Of The Good Shepherd
Utica, NY
12.2025 - Current
- Assisted educators in developing and implementing engaging lesson plans.
- Supported classroom management
- Managed classroom behavior effectively
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests
- Provided additional support for students with special needs
- Assist clients with daily living activities
- De-escalate crisis's
- Fill out paperwork including electronic health records
Counter Server
Turning Stone Resort and Casino
01.2022 - Current
- Cash Handling
- Customer Service
- POS System
- Ensure Quality Standards
- Train New Hires
- Ensure Food Safety
- Track Food Waste and Usage
- Cleaning
- Promote New Products
F&B Golf Attendant
Turning Stone Resort and Casino
Verona, NY
05.2025 - 10.2025
- Provided personalized service and built rapport with members and guests
- Anticipate guests needs and handled special requests
- Attention to detail
- Strong communication
- Multi-tasking
- Effectively communicated upcoming events promotions or course updates to golfers enhancing their experience at the facility.
- Upheld high standards of cleanliness throughout all areas of the club including locker rooms, restrooms, pro shop spaces which led to positive guest feedback.
- Enhanced golfer satisfaction by providing exceptional customer service and efficiently addressing their needs.
Crew Member
Wendys Corporation
04.2019 - 12.2021
- Cash Handling
- Customer Service
- POS System
- Ensure Food Safety
Education
Bachelor of Science Degree - Applied Psychology
Morrisville State College
Morrisville, NY05.2026
Skills
- Relationship building
- Effective communication
- Helping students with special needs
- Behavior management
- CPR and first aid
- Emotional support
- Crisis intervention
- Records maintenance
- Mental health support
- Strong work ethic
- Customer service
- Time management
Certification
- Driver’s License
- CPR/First Aid April 2026
- TIPS, alcohol training, January 2022
Timeline
Teaching Assistant/ Child Care Worker
The House Of The Good Shepherd
12.2025 - Current
F&B Golf Attendant
Turning Stone Resort and Casino
05.2025 - 10.2025
Counter Server
Turning Stone Resort and Casino
01.2022 - Current
Crew Member
Wendys Corporation
04.2019 - 12.2021
Bachelor of Science Degree - Applied Psychology
Morrisville State College