Madison Shrader
Phoenix,AZ
Summary
Mission-driven administrative support professional with over 5 years of experience supporting C-suite executives, managing departmental initiatives, and coordinating high-level events. Skilled in faculty and partner relationship management, calendar and communication oversight, and project coordination. Adept at aligning administrative functions with mission-driven goals, fostering collaboration, and handling matters with professionalism and confidentiality. Brings strong organizational skills, high emotional intelligence, and a deep commitment to supporting transformative work.
Overview
7
7
years of professional experience
Work History
Administrative Specialist II - Seasonal
Pinion Global
01.2025 - 04.2025
- Managed office communications, ensuring timely responses to inquiries and effective information flow.
- Maintained filing systems, enhancing document retrieval efficiency and organization.
- Coordinated scheduling for meetings and events, optimizing calendar management for senior leadership.
- Ensured accurate, confidential handling of sensitive financial records and correspondence.
Executive Assistant, Chief Clinical Officer
Centria Healthcare
09.2023 - 08.2024
- Coordinated complex scheduling, travel, and logistic for the CCP and leadership team.
- Organized retreats and events for up to 50 participants, both virtually and in person.
- Documented key meeting outcomes, tracked action items, and maintained organized records.
- Supported cross-departmental collaboration to keep clinical projects on track.
- Streamlined communication processes, ensuring alignment across departments and improving collaboration.
- Directed project management efforts, overseeing planning, execution, and delivery of key departmental goals.
VP of Administrative Support
Bitwise Industries
11.2022 - 06.2023
- Supervised a team of over 30 executive assistants, including Senior Executive Assistants, providing mentorship and performance guidance through relationship building.
- Collaborated with the COO to design and implement organizational structures and procedures for the department, improving effectiveness.
- Coordinated nationwide team meetings for over 30 participants, primarily in a remote setting, to foster collaboration and communication.
- Planned and executed company-wide events and retreats, managing logistics for the C-Suite and staff nationwide.
Director of Administrative Support
Bitwise Industries
11.2021 - 11.2022
- Provided managerial support to Senior Executive Assistants, enhancing team efficiency and collaboration.
- Oversaw time card management, pay rates, and other HR-related information for the entire department.
- Recruited, trained, and onboarded over 10 new executive assistants, fostering a strong team dynamic.
- Assisted in the planning and execution of the C-Suite Retreat, coordinating logistics such as lodging, meeting space, technology setup, travel arrangements, meals, and extracurricular activities for 10+ executives.
- Managed the VP’s inbox to streamline communication and prioritize important correspondence.
- Ensured that meeting notes and follow-ups were distributed to all stakeholders promptly after each meeting.
- Acted as a mentor and leader for aspiring executive assistants, guiding them in their career development within the company.
Operations and Onboarding Manager
Bitwise Industries
08.2020 - 11.2021
- Developed, assembled, and trained a recruiting team to support the ongoing scaling of the department, growing from 4 to over 30 salespeople.
- Oversaw daily operations for a fully distributed sales team, focusing on metrics, communication, and pipeline management.
- Coordinated and participated in meetings with the Sales Leadership group, handling notes, follow-ups, and attendance tracking.
- Managed calendars for the VP and five additional sales team members, facilitating meetings with internal staff, external clients, and stakeholders.
- Coordinated travel and lodging arrangements for all sales personnel, including conferences, conventions, team retreats, and site visits.
- Managed the commission structure and maintained contract documents for over 100 client projects.
Executive Assistant
Bitwise Industries
10.2019 - 08.2020
- Provided comprehensive support to the three executives of a software development firm: VP of Delivery, VP of Marketing, and VP of Sales.
- Managed all email communications for the three VPs, ensuring prompt and effective responses.
- Handled calendar management for all executives, optimizing schedules to accommodate meetings and priorities.
- Conducted data entry and market research to support informed decision-making and strategic planning.
- Organized and maintained client databases and spreadsheets to ensure easy access to vital information.
- Coordinated and executed events for community partners and application launches, enhancing company visibility and engagement.
- Established and nurtured professional relationships with clients and marketing partners, fostering long-term collaboration.
- Managed registration, travel, and lodging arrangements for developers attending tech conferences nationwide.
- Collaborated with fellow executive assistants to coordinate scheduling between internal employees and senior executives.
- Maintained communication with local suppliers regarding office supplies and event management needs.
Marketing Director
Quesadilla Gorilla
08.2018 - 12.2019
- Developed and executed comprehensive marketing strategies to enhance brand visibility and drive customer engagement, resulting in an increase in foot traffic and online searches.
- Managed and optimized social media platforms (Facebook, Instagram, Yelp, etc.), creating and curating engaging content to promote special events, menu updates, and promotions.
- Analyzed social media metrics and website traffic to evaluate the effectiveness of campaigns, using insights to adjust strategies and improve performance.
- Coordinated with graphic designers to produce high-quality print merchandise and promotional materials that aligned with the restaurant’s brand identity.
- Built and nurtured relationships with local community partners, food bloggers, and media outlets to increase the restaurant’s exposure and drive positive reviews.
- Managed the restaurant’s online reputation by responding to customer reviews and feedback promptly, ensuring a positive and consistent brand image.
- Organized and promoted special events and seasonal promotions, contributing to increased customer engagement and revenue growth.
Education
Bachelor of Arts - Communication
Fresno Pacific University
Fresno, CA12.2018
Skills
- Project Coordination & Process Improvement
- Calendar & Email Management
- Relationship Building & Communication
- Event & Retreat Planning
- Documentation & Reporting
- Confidentiality and Discretion
- Cross-Team Collaboration
- Microsoft Suite, Google Suite, Asana, Salesforce, Zoom, etc
Languages
Spanish
Intermediate
Timeline
Administrative Specialist II - Seasonal
Pinion Global
01.2025 - 04.2025
Executive Assistant, Chief Clinical Officer
Centria Healthcare
09.2023 - 08.2024
VP of Administrative Support
Bitwise Industries
11.2022 - 06.2023
Director of Administrative Support
Bitwise Industries
11.2021 - 11.2022
Operations and Onboarding Manager
Bitwise Industries
08.2020 - 11.2021
Executive Assistant
Bitwise Industries
10.2019 - 08.2020
Marketing Director
Quesadilla Gorilla
08.2018 - 12.2019
Bachelor of Arts - Communication
Fresno Pacific University
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