Summary
Overview
Work History
Education
Skills
References
Timeline
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Madison SIEBENHOVEN

New York,NY

Summary

Collaborative Medical Practice Manager proudly offering over 10 years of healthcare administrative experience. Motivated team builder focused on fostering relationships by coordinating with healthcare professionals to advance patient care. Strong background in data entry, medical billing and coding.

Overview

15
15
years of professional experience

Work History

Medical Practice Manager

Vascular Birthmark Institute
New York, NY
02.2022 - 09.2023
  • Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
  • Organized weekly staff meetings with a set agenda in order to improve the overall practice flow,submission of payroll and performance reviews
  • Acted as a liaison between physicians, OR staff, vendors, insurance companies, patients and their families regarding surgical procedures
  • Overseeing all administrative and business operations to ensure compliance with HIPAA regulations and professional standards
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards
  • Recruited,hired and trained all administrative and medical staff including onboarding of medical students for clinical rotation
  • Partnered with physicians to organize surgical calendar and ensure cases are booked appropriately for inpatient and outpatient procedures
  • Facilitated coordination of all pre-testing, medical clearance and pre-operative appointments between Physicians and various hospital departments
  • Building a great rapport with patients and maintaining a high level of professionalism by using customer service techniques to deal with patients in a calm and friendly manner
  • Creating monthly reports to manage practice budget,trends and developed plans for corrective action to ensure revenue growth
  • Collaboration with foundations to provide financial assistance for surgical and travel expenses to out of state and international patients
  • Provided administrative support to surgeons, nurses and other hospital personnel to ensure proper preparation of OR rooms prior to surgery

Patient Care Coordinator

LASER & MOHS DERMATOLOGY
, NY
01.2017 - 01.2022
  • Supervised and trained staff on medical terminology,software and insurance protocols
  • Effectively handled office administrative tasks within a busy multi physician practice
  • Provided continuity of care with patients by phone and in person to answer billing , surgical and medication related inquiries
  • Monitored reception staff and ensured patients were checked in and out of the office in a timely and friendly fashion
  • Verified insurance benefits and obtaining prior authorizations for patient intake and processing
  • Explained policies, procedures and services to patients.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Processed payments and collected balances from patients in a courteous and efficient manner
  • Compiled medical records ,referrals and discharge summaries for all patients.
  • Received and routed care team messages and documents to appropriate staff.
  • Scheduled evaluations and procedures for patients.

Lead Medical Receptionist

Advanced Dermatology
New York, NY
01.2016 - 01.2017
  • Trained new receptionists on proper use of EHR systems, front desk protocols and other duties related to the job role.
  • Maintained patient records in an organized manner, ensured HIPAA compliance, monitored patient flow during peak hours, provided customer service support to patients.
  • Served as main point of contact between physicians and patients on prescription usage; relayed messages in a professional manner.
  • Contacted medical facilities to schedule patients for tests or admission to hospital facilities.
  • Traveled to multiple offices whenever necessary to fill in for reception or billing department.
  • Organized group activities and promoted products sold within medical practice.
  • Processed payments accurately and promptly reconciled daily cash drawers.
  • Managed billing inquiries from patients in a timely manner providing accurate responses according to company policy.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Medical Front Office Supervisor

PHILIP FELDMAN M.D
BROOKLYN HEIGHTS, NY
12.2008 - 01.2016
  • Handled administrative duties such as filing, collecting co-pays, answering phones and relaying messages to the dermatologist.
  • Assisted in preparation of laboratory specimens and requesting services through Quest Diagnostics and LabCorp.
  • Arranged ambulance transportation services to assist patients to and from appointments.
  • Maintained a clean reception area while ordering and distributing supplies while adhering to office budget.
  • Assigned ICD-10 diagnostic codes to medical records for proper billing and reimbursement.
  • Organized meetings with vendors and suppliers related to purchasing materials for the practice.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Informed patients of financial responsibilities prior to rendering services.

Education

Electronic Health Records Specialist

SUNY BEOC
01.2017

Billing And Coding Specialist

SUNY BEOC
2017

High School Diploma -

SATELLITE ACADEMY
2008

Skills

  • Communication and Interpersonal Skills
  • Medical Billing and Collections
  • Customer Service Oriented
  • Medical Record & Data Archiving
  • Knowledge of Medical Terminology
  • Policy and Procedure Development
  • Workflow Management
  • Insurance Pre-Authorization and verification
  • Data Analysis
  • Employee Recruitment and Hiring
  • Practice Marketing
  • Revenue Cycle Management

References

References available upon request.

Timeline

Medical Practice Manager

Vascular Birthmark Institute
02.2022 - 09.2023

Patient Care Coordinator

LASER & MOHS DERMATOLOGY
01.2017 - 01.2022

Lead Medical Receptionist

Advanced Dermatology
01.2016 - 01.2017

Medical Front Office Supervisor

PHILIP FELDMAN M.D
12.2008 - 01.2016

Electronic Health Records Specialist

SUNY BEOC

Billing And Coding Specialist

SUNY BEOC

High School Diploma -

SATELLITE ACADEMY

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Madison SIEBENHOVEN