Madison Simmons
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Spa Coordinator
JW Marriott Houston Downtown
2023.02 - 2023.09
- Kept the reception area clean and tidy to give visitors a positive first impression
- Collaborated with the team to determine the most efficient use of drivers based on load type and planned routes
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Increased treatment room utilization rates by optimizing therapist schedules based on demand patterns.
Coffee Shop Manager
Sip Cafe
2022.02 - 2022.10
- Was in charge of food costs and inventory management
- Reduced spending by [Number]% through effective inventory management and supply sourcing
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Daycare Owner
Southwest Sitters
2019.01 - 2021.12
- Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets
- Oversaw a group of [Number] [Type] associates who dealt with the department's daily and complex requirements
- Kept track of attendance, supervised volunteers, and greeted visitors at all museum events.
Dental Office Manager
Westside Dental Center
2020.03 - 2020.05
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Human Resources Partner
Starbuck Coffee
2018.06 - 2020.01
- Developed policies and procedures that aligned with company values while maintaining legal compliance in all HR-related matters.
- Managed recruitment efforts, resulting in a diverse pool of high-quality candidates for various positions.
- Provided guidance on employee relations issues, mediating conflicts and promoting a positive work environment.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Implemented performance management systems, fostering a culture of continuous improvement and open communication among employees.
Human Resources Administrator
Royal Treatment Concierge
2017.12 - 2018.05
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Coordinated technical training and personal development classes for staff members.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
Barista Shift Supervisor
Starbucks Coffee Company
2015.11 - 2016.01
- Served customers quickly and efficiently and created strategies to prevent delays.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Designed and adjusted work schedules to meet business demands.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Education
High School Diploma -
Virtual Academy
Atlanta, GA12.2017
Skills
- To facilitate office communication
- Adept at scheduling appointments
- Organizing mail
- And collecting messages
- Exceptional at balancing high-volume inquiries with administrative needs within the team
- Flexible and adaptable professional with experience serving as a first point of contact for potential clients
- Staff Management
- Benefits Administration
- Employee Onboarding
- Human Resources Support
- Talent Acquisition
- Training Development
- Pre-Employment Screening
Certification
- First Aid/CPR Certified
- SafeServ certification: Food Handling
- ServSafe
- OSHA: Food Handling
Timeline
Spa Coordinator
JW Marriott Houston Downtown
2023.02 - 2023.09
Coffee Shop Manager
Sip Cafe
2022.02 - 2022.10
Dental Office Manager
Westside Dental Center
2020.03 - 2020.05
Daycare Owner
Southwest Sitters
2019.01 - 2021.12
Human Resources Partner
Starbuck Coffee
2018.06 - 2020.01
Human Resources Administrator
Royal Treatment Concierge
2017.12 - 2018.05
Barista Shift Supervisor
Starbucks Coffee Company
2015.11 - 2016.01
High School Diploma -
Virtual Academy
- First Aid/CPR Certified
- SafeServ certification: Food Handling
- ServSafe
- OSHA: Food Handling
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