Madison Simpson
Moore,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Embroidery Machine Operator
Gold Star Graphics
03.2023 - 06.2023
- Operated computerized embroidery machine to complete work to order specification.
- Calibrated machine settings for stitch length, tension and spacing to optimize efficiency.
- Designed proof sample to submit to client for approval.
- Determined size and thread requirement to load machine bobbins.
- Tracked and restocked production supply and inventory of thread and material.
Assistant Store Manager
Domino's Pizza
09.2022 - 02.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Customer Service Representative
Domino's Pizza
10.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Pizza Hut
08.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Hostess
Johnny Carino's
03.2020 - 04.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
El Reno High School
El Reno, OK05.2022
Skills
- Finance and Accounting Oversight
- Time Management
- Staff Management
- New Hire Training
- Customer Service Management
- Business Leadership
- Store Opening and Closing
- Budgeting and Cost Control
- Inventory Control
Timeline
Embroidery Machine Operator
Gold Star Graphics
03.2023 - 06.2023
Assistant Store Manager
Domino's Pizza
09.2022 - 02.2023
Customer Service Representative
Domino's Pizza
10.2021 - 01.2022
Customer Service Representative
Pizza Hut
08.2021 - 10.2021
Hostess
Johnny Carino's
03.2020 - 04.2020
High School Diploma -
El Reno High School
Similar Profiles
Moh ZouaouiMoh Zouaoui
Venue Manager at Nineteen At The Star (Star Gold Coast)Venue Manager at Nineteen At The Star (Star Gold Coast)
Monica HangulaMonica Hangula
Administrative Officer at Star GraphicsAdministrative Officer at Star Graphics
Deisy HerreraDeisy Herrera
Buyer II at Gold Star FoodsBuyer II at Gold Star Foods
Victor TorresVictor Torres
Team Lead at Jack in the BoxTeam Lead at Jack in the Box
John CottengimJohn Cottengim
Administrator at Oklahoma Tax CommissionAdministrator at Oklahoma Tax Commission