Madison Skipworth
Memphis,TN
Summary
Motivated and hard-working professional with a strong foundation in customer service roles and team leadership. Over 5 years of experience in the hospitality industry as a restaurant manager, server, and bartender demonstrating excellent communication, problem-solving, and relationship building skills. Known for being driven, dependable, and results-oriented, with a passion for learning and a commitment to long-term growth. Ready to bring high energy and dedication to a career, not just a jonx
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager, Server, Bartender
Great Hunter Crab
01.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitor staff performance and provide coaching or disiplanary action when needed.
- Lead by example in service standards, cleanliness,and professionalism.
- Help create or implement seasonal promotions and specials.
- Monitor daily sales and labor costs to ensure profitability.
- Address and resolve customer complaints quickly and professionally.
Lead Server
Pops Comfort Kitchen
04.2020 - 01.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Hostess/Togo Lead
Saito Japanese Resaurant
01.2019 - 04.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
GED -
Online
RemoteSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Organization and prioritization
- Food service background
- Staff scheduling
- Adaptable
- Performance improvement
- Conflict resolution techniques
- Full service restaurant background
- Stable work history
- Proven sales record
Certification
TN Alcohol Server Permit (ABC)
Timeline
Restaurant Manager, Server, Bartender
Great Hunter Crab
01.2022 - Current
Lead Server
Pops Comfort Kitchen
04.2020 - 01.2022
Hostess/Togo Lead
Saito Japanese Resaurant
01.2019 - 04.2020
GED -
Online
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